Thanks Gizmo and Charles. Sorry for the belated reply. I have followed your advice and turned our emails to plain text. I really hope that will help. In a few days we should see with greatly reduced emails of people saying they are not getting their passwords. Again thanks.

As for your other questions Charles, we are running a unique environment. We do not have our ubb on just one server. We run 8-9 cgi machines, a large file server and database server with load balancing machines. Because of this, my pageviews on my control panel does not work. Is it time for us to upgrade to another ubb solution?