The Admin5 no longer recognizes my password. I need the password in order to change the password. When I ask for the password to be emailed, I receive this message
Here is the registration information you requested for The Cennini Forum.
Your UserName is: Your Password is:
Just blanks.
Someone was able to break in and change the attributes of one of my names and passwords, and they did it with ease.
Can I protect against such occurrences in the future and can I regain the use of Admin5?
You never should be using Admin5 other than during the initial installation. Per the installation instructions, the Admin5 account should be deleted after a new admin account is created as part of the installation process.
Go to this page and select the deleted admin acct recovery help file from the drop-down list.
Thanks for the info. Unfortunately for me (as I am one of the 99.998% of humanity who is not a computer programmer or engineer) I elected to have the UBB staff do the installation. I suppose that they might have been gracious enough to explain that problem as simply as you did, but they are such busy guys and have to move quickly. As with all of the other services that cannot be addressed with FAQs or autoresponders, it must have slipped their mind. Really good marketing and PR, what?
If I cannot use Admin5 to do the administrative functions, how do I do those functions? The assigned Moderators can't do them (not the way it was set up by the professional installers of the UBB installation team).
Thank goodness that automobiles do not arrive as UBB does or we'd have to assemble them or, if one hired the "team" to assemble them, you'd be required to be an engineer in order to operate it.
As a very good software designer once told me...designing the code is easy, it's the creation of a smooth human interface that takes the talent. I guess that UBB has yet to develop the attitude toward customers that fires up those talents and keeps it as a second-tier product...just this side of shareware.
Sending me running for the instruction manuals and FAQs is, as the large software companies have demonstrated just before gobbling up the smalled companies, a sign of a very lazy company that is surviving in a world that does not reward laziness for very long.
It's an indication of an odd understanding of business procedures that UBB relies on the good offices and generosity of people such as yourself to solve problems that they should be solving (write to Microsoft or Adobe with a similar problem and someone from the company will be there with you to help you until it's solved.
I certainly appreciate the generosity that you have shown.
Go to this page and select the deleted admin acct recovery help file from the drop-down list.
Well, I did that and, unless it is disguised under some other topic, I kept getting dialogues that there was nothing about deleted admin accounts. Perhaps you could be a bit more specific that aiming me at a general page? The nearest I came to it was a FAQ on changing the Admin5 name. Unfortunately, that requires that the Admin5 account be operable. Perhaps when I said that it was inoperable, I was unclear about its inoperability. Allow me to be more specific -- it doesn't work.
So, now that I cannot use the functions of the Admin5 function to go in and change the Admin5 name to another name, what do I do and where, specifically is the FAQ?
Originally posted by Graeme: [qb]Don't know where that comment came from.
If you're willing to do a little bit of FTP work, Green Apple's link should help you out.
[/qb]
I believe that, if you click on that link it will bring up a page for a Buddy List. If you click on the button, that's it. Nothing further. Give it a try and tell me what it does for you, but there was absolutely no indication of how to handle the problem.
I shall no click on the link you posted and hope against hope that this part of the do-it-yourself customer service will work for a non-engineer.
Kudos to all, Graeme. The folks at infopop help fix up a few loose ends and supplied me with some excellent advice on how to prevent these ocurrences in the future.
I'm happy to hear that your issue was resolved! <img src="https://www.ubbcentral.com/boards/images/graemlins/smile.gif" alt="" /> In the future, I encourage you to submit a trouble ticket to our customer support team if your questions go beyond our support forums.
I see the problem. Green Apple posted a link to the instructions, that was correct. The word "this" was the link itself. He also has a link to add him to your buddy list in his signature. It was, in hindsight, difficult to notice that "this" was the link to the instructions.
