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#164560 05/08/2005 5:32 PM
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I have an active messageboard with about 220 posts per day. This morning I woke up and my board didn't work. What shows up on the page is:

"CGI Error
The specified CGI application misbehaved by not returning a complete set of HTTP headers."

The same thing shows up when I try running the hello.cgi file.

I tried contacting my web host about 6 hours ago, but have not heard back.

Can someone confirm if this a problem with something on the server (and having to do with my web host)? Or is it something I can fix at my end?

Thanks!

Sashi

#164561 05/08/2005 5:39 PM
Joined: Jun 2006
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Check out your error_log and see what it is reporting. That will give you some clues as to what is happening.

#164562 05/08/2005 6:28 PM
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I looked all over, and I also looked through the Administrators manual and couldn't find an error_log. Could you tell me where to look?

BTW, I'm running UBB Classic 6.7.2 on a Windows server.

#164563 05/08/2005 8:23 PM
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I was assuming you were on Linux. My bad. I cannot remember where CGI errors are logged on a Windows server.

#164564 05/08/2005 8:24 PM
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9 hours after I reported the problem to our web host, they responded back with:

"This has been fixed, there was some kind of IIS related problem that required a server restart to fix."

It is working now.

#164565 05/08/2005 8:26 PM
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Oh. I see that you just responded, Ron. Sorry, we crossed in cyberspace.

I am not happy with this web host. They had a bad crash in November and lost our entire board. (Normally I back up every couple of days, but I was on vacation.) I was also not happy today with how long it took them to get back to me -- especially for a problem that they caused. I am going to be moving our board ASAP.

Could you tell me, is it better to run UBB Classic on a Linux server?

#164566 05/08/2005 9:47 PM
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Most of us will say "yes" in a heartbeat <img src="https://www.ubbcentral.com/boards/images/graemlins/wink.gif" alt="" /> ...


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#164567 05/09/2005 12:04 AM
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Ah. Thank you, Gizmo. Previously I did research about where to move to if it came to that. It seems like now we are finally at that point. So I just set up an information page, and sent e-mails to all my members as to where to get current updates over the next 48 hours as we move. The new web host has both Windows and Linux available. I will sign us up with a Linux server.

Thank you very much. <img src="https://www.ubbcentral.com/boards/images/graemlins/smile.gif" alt="" />

Sashi

#164568 05/09/2005 2:15 PM
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Don't forget to follow the Backup and transfer guide Sashi. It will save you troubles later.

https://www.ubbcentral.com/support/docs/ubbclassic/UBB6_backup_transfer.html

#164569 05/10/2005 12:20 PM
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Thank you Ron. I did that, and the move worked 90% fine. I'll go over to the Installation forum and post about the part that isn't fine.


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