My ISP
http://www.ikano.com aka/
http://www.amerion.com broke my account about 48 hours ago and can't seem to resurrect it. I lost FTP access so I can't log in to see anything. They MAY HAVE (but can't confirm) moved my files from Washington to Salt Lake City. The manager that is working the issue said my passwords to my sites have changed.
The BB suddenly showed a forum list with messages numbers as ZERO and some images missing. The next day there was no forum list. When I did a SEARCH just entering my BB user name I got a list of message threads and could read those threads.
I am able to turn the BB on and off from the control page.
My data/message files apopear to still be there.
Does anyone have any clue what these people might have done to break the site so I can get them looking in the right direction? Their technical people are not allowed or won't talk to me.
Is anyone else using IKANO.COM for hosting? DO they speak UBB there? (I am an acquired asset from Amerion.com)
Note my BB has run since 1999. I just re-uped and got the latest software but have not installed it yet. I have to get this working so I can do a backup.
Again, I get no list of forums when I go to the main page. (The BB is currently shut off. I dont want changes made if it is broke.)