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User with firewall issue
#167169 10/27/2006 11:55 AM
Joined: Apr 2006
Posts: 44
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I got an email from one of our forum users:

Quote
The host from which you are accessing the board is not recognized as a valid host. This is more than likely related to a firewall issue that is blocking the referer variable. Check your firewall settings and try again.

Please use your back button to return to the previous page.

I have Zone Alarm firewall but I don't see where these variables would be changed.

Any suggestions on how best to help this person? I'm not sure what to tell her, and I don't really like to say "it's not our problem" if I don't have to.

Thanks,
Tracy

Re: User with firewall issue
Tracy Friesen #167171 10/27/2006 12:09 PM
Joined: Jun 2006
Posts: 346
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The problem is the firewall is blocking the HTTP_REFERER from being sent to the forums. They need to add your forums to their trusted sites, or disable the firewall.

Re: User with firewall issue
Ron M #167174 10/27/2006 12:41 PM
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OK, thanks!

Re: User with firewall issue
Tracy Friesen #167177 10/27/2006 2:09 PM
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OR they can simply (in most cases) disable the option in their firewall that blocks the HTTP_REFERRER variable


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Re: User with firewall issue
Gizmo #167180 10/27/2006 3:58 PM
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One of my members got the same error. I just asked him how he fixed it and he said:
Quote
If the person is using Symantec/Norton Privacy Control (which is a part of the larger Security Suite) then they have to add the [site URL] to the list of websites, and then adjust the settings accordingly, such as allowing cookies to be set, etc. so that it works.

Again, I'm a bit surprised this came up, since I've never had a problem with a message board and my firewall until this new version of the BB, so it must be the UBB software causing a problem.

Maybe that'll help, too... good luck!


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Re: User with firewall issue
jgeoff #167188 10/27/2006 10:05 PM
Joined: Jun 2006
Posts: 9,243
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We're actually pretty much the only forum software that does this check is why they wouldn't have seen this before wink It's a cheap check to make sure the post is actually being submitted from the newpost/newreply scripts and not from somewhere else.

Re: User with firewall issue
Rick #167191 10/27/2006 10:30 PM
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yeh I generally hear of this error from some Zone Alarm users, but majorly from Symantic users.


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Re: User with firewall issue
Gizmo #167196 10/28/2006 5:23 AM
Joined: Aug 2004
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I remember having a problem with this when using Norton. I just reinstalled my system and switched to Kaspersky, and I haven't had any trouble sending posts on Threads boards any more.

Btw, isn't there a CP option to switch off the referer check?

Re: User with firewall issue
Conrad #167206 10/28/2006 2:21 PM
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I believe there is, but why nerf security?


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