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Joined: Oct 2006
Posts: 46
newbie
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newbie
Joined: Oct 2006
Posts: 46 |
Our Threads installation died and we have no idea why. All we get is a blank page and can't get anything up. PHP is running and the database is there and seems OK. I've no idea what to do... can anyone offer any assistance?
Thanks
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Joined: Jun 2006
Posts: 3,837
Carpal Tunnel
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Carpal Tunnel
Joined: Jun 2006
Posts: 3,837 |
Are you getting any errors in your logs?
Do you have a link to your site?
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Joined: Jul 2006
Posts: 4,057
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Joined: Jul 2006
Posts: 4,057 |
Which version of Threads ?
Was it a clean install or upgrade or import ?
Corrupt file?
Missing File?
BOOM !! Version v7.6.1.1
People who inspire me Isaac ME Gizmo
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Joined: Jun 2006
Posts: 16,301 Likes: 116
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Joined: Jun 2006
Posts: 16,301 Likes: 116 |
do other MySQL/PHP scripts function on the server?
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Joined: Oct 2006
Posts: 46
newbie
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newbie
Joined: Oct 2006
Posts: 46 |
It's been up running for about a month. The hosting company have glitches sometimes so I thought it a good time to do a backup. I closed the board in prep to do the backup and phut, that was it, zip zilch, no pages at all anywhere. The database looks ok and PHP is running OK on the server.
The hosting company don't make error logs available to clients:-(
I dunno what to do...
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Joined: Jun 2006
Posts: 3,837
Carpal Tunnel
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Carpal Tunnel
Joined: Jun 2006
Posts: 3,837 |
hmmm... not sure why they do not provide logs - are there any in your hosting CP?
Without at least a link it is hard to diagnose - but can you ping the site ok from a dos window (start -> run ->cmd -> ping yourdomain.tld) or run a traceroute to it (start -> run -> cmd -> tracert yourdomain.tld)
If these both work fine, then the site is responding.
Do you have logs set up within threads?
Can you FTP in to the site?
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Joined: Oct 2006
Posts: 46
newbie
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newbie
Joined: Oct 2006
Posts: 46 |
I think I just fixed it! The config.php was zero bytes (don't know what happened there) so I rejigged that and it seems to be working.
Hooray!
Thanks!
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Joined: Aug 2006
Posts: 1,649 Likes: 1
Pooh-Bah
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Pooh-Bah
Joined: Aug 2006
Posts: 1,649 Likes: 1 |
Well, having no config file could cause some problems... 
GangsterBB.NET (Ver. 7.6.1.1) PHP Version 5.6.40 / MySQL 5.7.23-23 (was 5.6.41-84.1) / Apache 2.4.54 2007 Content Rulez Contest - Hon Mention UBB.classic 6.7.2 - RIP
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Joined: Jun 2006
Posts: 3,837
Carpal Tunnel
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Carpal Tunnel
Joined: Jun 2006
Posts: 3,837 |
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Joined: Nov 2006
Posts: 3,095 Likes: 1
Carpal Tunnel
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Carpal Tunnel
Joined: Nov 2006
Posts: 3,095 Likes: 1 |
Yes, but a zero byte file is not by accident. Curious how that happened especially if the board was already up and running.
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Joined: Jun 2006
Posts: 16,301 Likes: 116
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Joined: Jun 2006
Posts: 16,301 Likes: 116 |
Yes, but a zero byte file is not by accident. agreed
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Joined: Jun 2006
Posts: 3,837
Carpal Tunnel
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Carpal Tunnel
Joined: Jun 2006
Posts: 3,837 |
agreed - but would a missing config file actually produce nothing?
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Joined: Jun 2006
Posts: 3,837
Carpal Tunnel
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Carpal Tunnel
Joined: Jun 2006
Posts: 3,837 |
Sadly the OP chose not to supply us a link, so it is all speculation.
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Joined: Jun 2006
Posts: 16,301 Likes: 116
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Joined: Jun 2006
Posts: 16,301 Likes: 116 |
agreed - but would a missing config file actually produce nothing? Considering your mysql connection information and most settings are contained in this file, it's entirely possible that it'd just show nothing of there was a blank config...
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