UBB.threads PHP Forum Software Community Forums UBB.threads Version 7/8 Support Help - forum seems to be down!

Not sure why, had a user adding a comment to the shoutbox, didn't seem to be working so he did a REFRESH in his browser, now the site does not work.

URL: http://www.pennyprofilers.com/forum/ubbthreads.php

Nothing is working, any ideas??

dave i put a support ticket in, but what about the ftp. area anything to reset or BURN!

It looks like something was done with the PHP configuration. Had to disable zlib compression in the control panel.

is it ok now the shout box wont work?
and what should i do from here ?

Rick - thanks. What will not having zlib compression affect with UBB Threads?

Also, as matto states, the shoutbox won't work. I think I may have seen a similar problem in another thread, so I will take a look, but if you have any advice, please let me know.

also now we cant view the stock charts on one of the threads!

The compression option is simply a way to serve larger pages to clients on slower connections (as they receive and can process the data stream faster); it's not really anything in threads, but how the server sends data to the client's machine.

umm, forgive me if I overlooked something, but threads doesn't generate stock charts, so I'm completely lost with this...

he has a header insert with a stock ticker

So that'd be an external 3rd party addon, which wouldn't be a part of threads; so not a threads bug

you sir win the prize for {insert stuff giz likes here}

Thanks to all for the assistance. The running stock ticker is just a little javascript hook, doesn't really affect UBB Threads.

The forum is now running, but there are still two problems. The first is that images don't seem to work. Uploading an image seems to work, but the images aren't being displayed.

The second is that the Shoutbox doesn't work. I saw in another thread that it may be header problem, but there seemed to be some sort of php analysis that was offered.

Any ideas?

Could you give me a link to a thread with your images issue.

Not too sure on the shoutbox, is it just blank? If so, could you login to PHPMyAdmin and check the ubbt_shoutbox table and see if anything appears wonky?

Gizmo,

Absolutely. Try http://www.pennyprofilers.com/forum/ubbthreads.php?ubb=postlist&Board=15&page=1

I will check the shoutbox table - good idea.

Thanks.

I'm thinking a non-latin character was inserted into your shoutbox, which will break it (i'm still suprised we have no check for this).

I get an access denied error, could you please make that forum nonmembers only so I can check it out.

Gizmo - OK. I made the forum available to guests.

Regarding the shoutbox, I checked the ubbt_shoutbox table and all seems fine. In fact, I deleted the entries and made a new shoutbox test. The text gets logged in the database table, but the shoutbox status says "Sending" and does not go any further.

Interesting, it looks like the png's are being broken on resize; could you take and convert the original png to a jpg and see if it gives you the same problem?

As for the shoutbox issue; are you using IE7 by chance?

OK. I converted to jpg and posted at: http://www.pennyprofilers.com/forum...lery&Number=411&Main=411#Post411

This image is broken as well.

Regarding shoutbox, actually I'm alternating between Firefox 2 and IE6. Neither works. Other users may be using IE7, however.

are you using GD or ImageMagick? If ImageMagick are you positive you're using the correct paths to the convert and mogrify files? If GD are you sure GD was compiled with Freetype2 support?

I didn't originally set up this forum, but the control panel is set for GD2. I can tell you that up until yesterday, the images were working correctly. I don't believe we changed anything having to do with gallery settings, unless something got clobbered inadvertently. Kinda frustrating.

You mentioned a non-latin character for a possible cause for the shoutbox issue. Would that only affect the database table, or possibly change a configuration file?

I appreciate your patience with my questions, I am trying to come up to speed with UBB.threads.

You should ask your webhost what updates they installed within the last few days; things don't just stop working ...

The non-latin character would affect the shoutbox from loading ANY data, so if it actually shows posts in it then that's not the issue.

Additional info on gallery images...

When the file gets uploaded with the Image Manager, the thumb and medium sizes get created correctly from the original full size image. I can FTP those files back and view them, so it seems that the GD library is working.

So, I can only guess that the forum script is somehow not linking them correctly. Here's the source generated for that example above:

<img id="mediumpic" style="cursor: pointer;" onclick="showFullSize(991,738,144)" src="/forum/ubbthreads.php?ubb=showimage&id=144&type=m&138.jpg" alt="138.jpg" title="Click to show full size image." />

Does anything seem out of place here?

Gizmo - regarding the shoutbox, when you say "loading any data", do you mean from the table? What I can't figure out is why the data is ther (I can read the shoutbox posts in the ubbt_shoutbox table), but they are not being updated in the shoutbox.

Well, if you can read content in the shoutbox, it isn't the malformed characters issue I was assuming it was (if it was this then there would be 0 content in the shoutbox viewable on the forum).

Try posting this as a reply to him: "We can't read the content, the shoutbox is totally blank. The table IS being updated, however, when a shout is entered."

well, that sounds like the malformed characters issue, just load up phpmyadmin and delete the last couple of posts, it's likely one of them... You can just delete those that have something that doesn't look like:
a latin character: abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
or is a number: 0123456789
or is a standard punctuation: !@#$%^&*()_-+=\|[{]}:;"'<,>.?/

BTW, as I can't SEE (as it doesn't seem to be enabled on your right sidebar) your shoutbox I couldn't tell you if it was an issue before; the "sending..." happens when the ajax hangs when sending and is common to some users

I deleted all rows from the shoutbox table, again. With NO data in this table, the shoutbox will still not function. So I'm not sure it could be a malformed character issue.

We hid the shoutbox, as it wasn't working. It is now back up on the right if you want to see for yourself. If you try it, it should hang on "Sending", and I am sure that your shout post will be in the shoutbox table. You won't see it in the shoutbox, however.

I registered for your forums, I'm awaiting your server to send me a confirmation so I can test the shoutbox issue.

So at this point the ubbt_shoutbox table has no data in it?

Gizmo - you're all set to log in. That's another problem with the forum right now, e-mail isn't working. Again, since I wasn't involved in the installation, I'm working a bit backwards here. I'm trying to figure out one problem at a time: Shoutbox, graphics, e-mail configuration).

Check out the shoutbox, see what you think. Thanks!

I think the first thing you should do is contact your host. Something definitely changed with the PHP configuration. The original issue was that enabling zlib compression in the control panel led to a blank page.

Now, the reason your shoutbox isn't working seems related. The XML that is used is being invalidated because there is a blank line at the beginning. If you haven't changed any of the actual templates recently I'd definitely contact them, as things like this don't just start happening unless something was altered.

Rick - Thanks for the suggestion. I contacted the host and they report that nothing on our server has been modified or updated since the beginning of September. Since this problem just appeared in the last few days, that would seem to rule this possibility out.

So, it seems that something was misconfigured accidentally by us, or something just got nuked.

Yes, I completely agree with Rick, your host changed something that's the root of all of this evil...

[edited, didn't see the next page]

You may ask if there are any automatic updates configured on the machine (yum or some other mechanism on a crontask would do this)

Rick - concerning your XML and blank line information: I understand your description, and can see the test script results, but I am still at a loss to explain. I've looked at every single file in the /forum directory that has been modified (by date), most of them still carry the install date. The ones that were changed, I tried defaulting to previous versions, or removing (like you did for the header), to no avail.

Just for my understanding, when I go to UBB.Threads community, for example, and look at the source - there is a blank line at the beginning as well. When I go into a forum on that site, there are two blank lines in the source. This seems to match what I see at Penny Profilers.

I checked our domain control panel, there are no cron tasks or compression items that are apparent.

Any other ideas?

Well, unless you have root access, I doubt yum would run under your local user; thus it wouldn't show in your user control panel; likely this would be executed as root on a daily/weekly basis. Your cron manager in your control panel likely shows only those belonging to your admin user for your site.