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Joined: Apr 2009
Posts: 3
stranger
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stranger
Joined: Apr 2009
Posts: 3 |
I bought UBB.threads for $199 on 04/09/2009, received email saying I had access to member area to download. When I try to go to member area it says license number and password expired and wants me to pay $50 for access. I cannot download software or do anything else. How do I download software? HELP
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Joined: Jun 2006
Posts: 16,537 Likes: 150
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Joined: Jun 2006
Posts: 16,537 Likes: 150 |
I believe that Groupee's support is closed on weekends, but you should file a helpdesk ticket (as these forums are generally user to user support).
I believe that all licenses and orders are approved manually, it's possible that it wasn't approved on Thurs/Fri and that may be the issue at hand.
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Joined: Apr 2009
Posts: 3
stranger
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stranger
Joined: Apr 2009
Posts: 3 |
Well I got the license number 12 hours after I paid, so someone approved something. I can't believe this isn't all automated.
I bought on the 9th and can't get the software until what will end up being at least 4 days later because someone has to do something...not a good start.
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Joined: Apr 2009
Posts: 3
stranger
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stranger
Joined: Apr 2009
Posts: 3 |
Looks like they had some issues with the licensing numbers and dates, fixed now. Now my client will be good for Monday morning - they took care of it over the weekend. Thanks!
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