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Joined: Jul 2006
Posts: 27
newbie
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newbie
Joined: Jul 2006
Posts: 27 |
I am attempting to download the newest version of UBB threads to update my website. I now get no access to the versions beyond 6.5.5
As far as i know when we bought we bought a lifetime subscription, when it was bought back in 2001 or so.
Was hoping to get some help on this issue and find out what is going on.
i have never had an issue getting the new version until the new members area.
Thanks in advance for any assistance.
*William
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Joined: Jun 2006
Posts: 1,344
veteran
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veteran
Joined: Jun 2006
Posts: 1,344 |
Im sure Rick or someone on the team will be around soon and can get this all taken care of. Maybe open a ticket so they have your info and see it quicker??
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Joined: Jul 2006
Posts: 27
newbie
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newbie
Joined: Jul 2006
Posts: 27 |
Thanks....i always under estimate the support tickets as 99% of the time we get an answer out here just a quick.
Thanks, just submitted the ticket as well.
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Joined: Jul 2006
Posts: 27
newbie
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newbie
Joined: Jul 2006
Posts: 27 |
well so far it seems its not listed as a lifetime like it should be....and accordign to the records rick has found its only a standard. sent more messages about purchase. Sadly no original receipt to show that it was a "lifetime/gold"
high hopes on this topic though.
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Joined: Jun 2006
Posts: 16,299 Likes: 116
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Joined: Jun 2006
Posts: 16,299 Likes: 116 |
These forums are more for user to user support; as we don't have access to license data you'd really have to make a support ticket with the sales department...
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Joined: Dec 2003
Posts: 6,562 Likes: 78
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Joined: Dec 2003
Posts: 6,562 Likes: 78 |
I am attempting to download the newest version of UBB threads to update my website. I now get no access to the versions beyond 6.5.5
As far as i know when we bought we bought a lifetime subscription, when it was bought back in 2001 or so.
Was hoping to get some help on this issue and find out what is going on.
i have never had an issue getting the new version until the new members area.
Thanks in advance for any assistance.
*William If you have a gold license there are some issues in the new database for access. Like me I had the same problem at first. Send Rick a nag about it and he will fix your access.
Blue Man Group There is no such thing as stupid questions. Just stupid answers
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Joined: Jul 2006
Posts: 27
newbie
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newbie
Joined: Jul 2006
Posts: 27 |
Rick was all over it.
I actually posted here first to see if it was an issue like Ruben stated. I know they just bought it back so I wondered if it was more a dbase issue.
Rick took care of me as soon as I could find the original information about the account. It has transfered a couple hands over the last many, many, years. Started as a w3t (from what I understand) account, and was transfered to us back in 2003 ish.
Long time coming I guess.
Just glad Rick was able to take care of this, and to know at least we were not the only ones.
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Joined: Jun 2006
Posts: 16,299 Likes: 116
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Joined: Jun 2006
Posts: 16,299 Likes: 116 |
w3t, wasn't that UBB.Threads when it was wwwthreads? long time license then if so . Glad to hear you got sorted out though
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Joined: Jul 2006
Posts: 27
newbie
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newbie
Joined: Jul 2006
Posts: 27 |
yup Gizmo, thats from the old wwwthreads and the old perl forums.
and thanks. I was happy to see it got taken care of in less than 24hours as well.
I love the support that I get with this site and the people on and running it.
Great job
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Joined: Jun 2006
Posts: 1,344
veteran
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veteran
Joined: Jun 2006
Posts: 1,344 |
Glad to see Rick got you all squared away, I knew he would. Deff have the best support from the developer(s) and the members here.
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Bots
by Outdoorking - 04/13/2024 5:08 PM
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2 members (Nightcrawler, Ruben),
524
guests, and
148
robots. |
Key:
Admin,
Global Mod,
Mod
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