UBB.threads PHP Forum Software Community Forums UBB.threads 6 Version 6 Support Posts not showing

JoshPet,

If you read this you already know what I've been going through thus far <img border="0" title="" alt="[Frown]" src="images/icons/frown.gif" /> I installed the hack and everything was fine, but now posts don't show and getting the following errors:

Warning: Unknown modifier '/' in /home/haiko/public_html/forums/addpost.php on line 496

Warning: Unknown modifier '/' in /home/haiko/public_html/forums/addpost.php on line 497

Posts show up in the index, but no message is shown.


Haiko

Hmmmm....

Don't know why it thinks there is an extra "/" somewhere.
You installed the change usernames hack right?
Shouldn't really have anything to do with displaying the posts.

I would try closing the forums.
Choosing "Optimize Database" from the Admin menu"
See if that fixes it.

If not, maybe something happened when you changed the username? Hopefully you backed up your database and can go back.... see if that fixes the problem.

Maybe someone else will read this and know better what those errors might be.

Haven't had any trouble with that change username thing myself. I always backup first just in case.... but I did not import from UBB.classic either. Don't know if that makes a difference or not.

"Happiness comes through doors you didn't even know you left open. "

I did install the hack and it worked, I posted and a name changer posted and all was fine, I finally decided to open the "new" boards as my 5,100 members were getting really boisterous and anxious since we were down for two days moving and upgrading. When the members showed up all the passwords were some rediculosly long gobbledygook and when they finally could login, and attempted to post nothing showed except their imported signitures.

Earlier this morning I opened a trouble ticket and got:

</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face=""> We are unable to support any configurations beyond stock. If you used a hack from threadsdev or ubbdev then I am sorry but we won't be able to make any suggestions at this point except that you use stock code and do a stock import from classic to threads. </font><hr /></blockquote><font size="" face="">I find it absolutely assine that infopop releases programs that don't work and then their support send people to threadsdev and other forums full of hacks to correct the problems and then not offer support when infopop people are posting there and here.

5,100 members + two days + no new board = Idiot who bought Infopop!

Haiko
PS. Thanks for all your help JoshPet I really appreciate it.

Haiko,

I pointed you to threadsdev and made a point of letting you know that if you used a 'hack' to update the public names to the usernames for the import that you would be making a modification that we could not support.

I am sorry that you are upset but right now the mechanisim for moving between products is in flux and we are working all the time to make it better.

The public_usernames NOT being imported is NOT a problem, it's just the way that the import script is right now. I offered you a solution because it seemed pretty important to you.

If you are having trouble with your application then you should put up stock scripts and try again.

Regards,

Brett Harris
Infopop Corporation

It's always "hacking at your own peril". Sorry if I didn't point that out.

That part of the addpost code has to do with checking if the board uses "real moderation".

Don't know why that would happen all of a sudden...or how it would be related to the usernames.

"Happiness comes through doors you didn't even know you left open. "

</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">Originally posted by Brett Harris:
I am sorry that you are upset but right now the mechanisim for moving between products is in flux and we are working all the time to make it better.</font><hr /></blockquote><font size="" face="">Look at my Threads license date and see HOW bloody long I've been working with the idotic threads and trying to make the shoot work .... I had v5.4 and then the bloody import script didn't work either ... "in flux" Bullhockey infopop freaking misrepresents that the darn thing actually works. You should have a list of disclaimers saying all the problems on http://www.infopop.com/support/ubbthreads.

I have a business to run with over 5,100 members, I can learn and master the software as needed but need it to work! NOT be a guinea pig for Rick Baker.

</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">The public_usernames NOT being imported is NOT a problem, it's just the way that the import script is right now. I offered you a solution because it seemed pretty important to you.[quote]

It is a problem when members use their urls as login ... it's a complete privacy breach, I asked my attorney what kind of fallout I could have because IT IS A PROBLEM!

The script should have been written to import the displayed name Period!

[quote]If you are having trouble with your application then you should put up stock scripts and try again.</font><hr /></blockquote><font size="" face="">The Freaking stock scripts don't WORK!

And lastly you have got to be the most useless support person that I have ever encountered ...


</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">From: Haiko
Date: 12 Aug 2002 at 06:46 AM
Subj: Admin frame does not show

Just moved all cgi files from old server and imported all this morning but the Admin frame will not show, please help.

Thank you,

Haiko


From: Brett Harris
Date: 12 Aug 2002 at 08:03 AM

Hello Haiko:

We do not generally get involved in board transfers unless we are specifically contracted to do so, if you would like us to professionally move your board, let me know.

Otherwise, I suggest that you check your config.inc.php for the correct referring URL (if your site is IP based then you may need to use the IP and not the domain for awhile) and that all the files in your Admin directory are uploaded correcty.

Regards,

Brett Harris.

Comments on the support you have received? Please email feedback@infopop.com


From: Haiko
Date: 12 Aug 2002 at 10:08 AM

Brett,

I was not asking for help with the move, I was asking what to do about the missing menu in the admin!

Menu.php file size was 0 so I re-uploaded it and got "SOME" items in the Admin menu but not all of them, can you help with having them all show?

Thank you

Haiko


From: Brett Harris
Date: 12 Aug 2002 at 10:15 AM

Haiko,

I would suggest uploading all of them at this time and making sure that you are showing as an Admin and not a Moderator.

Regards,

Brett Harris.

Comments on the support you have received? Please email feedback@infopop.com


From: Haiko
Date: 12 Aug 2002 at 10:31 AM

Brett,

I did re-upload all the Admin files. I made a test post earlier and it says that I am administrator(under my name). All I see in the admin frame is:

User Management
Show / Edit Users
Ban a User / Host
Unban User / IP


Forum Management
Edit a forum


Post Management
Approve posts
Expire threads
Close threads
Open threads
Keep threads
Unkeep threads


Information
User stats
Message stats
Post stats
Forum info


Haiko


From: Brett Harris
Date: 12 Aug 2002 at 10:40 AM

Haiko,

Can you still reach the old board and are you still seeing everything if so? Also - have you edited the config.inc.php file and the main.inc.php files?


Regards,

Brett Harris.

Comments on the support you have received? Please email feedback@infopop.com


From: Haiko
Date: 12 Aug 2002 at 10:43 AM

Brett,

I think the script is seeing me as a mod not admin ... that is the problem ... how can I fix that?

Haiko


From: Haiko
Date: 12 Aug 2002 at 10:47 AM

Brett,

I only moved the necessary files from the other server (200MB). I can access the old board on the old server.

main.inc.php is correct and config is set up correctly except for the items I need to do via the admin panel.

Haiko


From: Brett Harris
Date: 12 Aug 2002 at 10:55 AM

Haiko,

When you say 'correct' are ALL the settings via the IP address? Refering URL, setup URL, etc?

Regards,

Brett Harris.

Comments on the support you have received? Please email feedback@infopop.com


From: Haiko
Date: 12 Aug 2002 at 10:58 AM

Brett,

Yes everything is via ip, everything else works perfectly. I think it is seeing me as a moderator and not admin, so it only shows me the tasks listed above. Can we work on that angle?

Haiko


From: Brett Harris
Date: 12 Aug 2002 at 11:09 AM

Haiko,

Sure - Delete all your cookies for that site and login again as the Admin user.

Regards,

Brett Harris.

Comments on the support you have received? Please email feedback@infopop.com


From: Haiko
Date: 12 Aug 2002 at 12:35 PM

Brett,
In myphpadmin I ran:

SELECT `U_Status`,`U_Groups` FROM `w3t_Users` WHERE 1 AND `U_Username` LIKE 'Haiko'

and it said I was a moderator ... I changed it to Administrator and it FIXED it. Obviously this is another bug of the import script.

============

Now ... I need help in changing a user's name, the script imported all the login names and not the displayed names, how can I fix the names for individuals since they can't do it?

Haiko


From: Brett Harris
Date: 12 Aug 2002 at 12:50 PM

There is a way to do this, but we don't support it, nor guarantee it but if you would like to give it a try you are certainly welcome to.

Please read the entire thread here:

http://community.infopop.net/6/ubb....m=9603050475&r=8523053475#8523053475


Regards,

Brett Harris.

Comments on the support you have received? Please email feedback@infopop.com


From: Haiko
Date: 12 Aug 2002 at 12:58 PM

Brett,

Isn't that Hack prior to importing?

I've already imported!!!! I need the way to do it in mysql.

Haiko


From: Brett Harris
Date: 12 Aug 2002 at 01:35 PM

Haiko,

That's the method by which I came across. If you are looking for a MySQL method then you may want to first search on community.infopop.net, then Post either there or over on www.threadsdev.com

That would be your best solution - the only thing that we support, and can therefore recommend or work with, is the stock code and stock configuration.

Regards,

Brett Harris.

Comments on the support you have received? Please email feedback@infopop.com</font><hr /></blockquote><font size="" face="">If It were not for JoshPet helping me I'm sure I'd still be asking you how to make the admin frame properly show! Purely pathetic help!

Really FUMING,

Haiko
PS. I am sure that the only reason my ubb 6.02 works is because someone hacked it out for me so it isn't pure infopoop!

</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">Originally posted by JoshPet:
That part of the addpost code has to do with checking if the board uses "real moderation".

Don't know why that would happen all of a sudden...or how it would be related to the usernames.</font><hr /></blockquote><font size="" face="">JoshPet,

I really appreciate all of your help, it means alot to me, thank you.

Of course the problem has nothing to do with the name change hack, it is yet another chasm in the product that is obviously substandard.

Continued Success,

Haiko

[Fixed Quote]

Again - I am really sorry that you feel that way.

I wanted to establish that your DNS had properly resolved before we started with the database. I have always felt that it's important to get your ducks in a row prior to anything heavy duty being brought to bear.

Regards,

Brett Harris
Infopop Corporation

Brett,

What the Heck does DNS propagation have to do with substandard support and a program that you say is "in flux" (SCREAMS BETA to me!)

I have worked and paid much to get my 5,100 members (1 year) and I got screwed by your "support" (ROTFLMAO!) and Rick Baker's (BETA) software period!

Feel sorry for that not some BS non-issue.

Haiko
PS. Your still the worst support person I have ever met!

Haiko,

I'm sorry you've had a rough time getting UBB.threads to do exactly what you want it to do. Any time you are moving that much data between to entirely different products (with their own flavor, style, and behavior), you're going to have some areas where they don't exactly mesh. Toss in the fact that both products are under constant development, making it extremely difficult to keep the importer in synch. (It's like waterskiing with two different boats towing your skis.)

We're doing our absolute best to minimize the pain of migrating, but obviously we aren't there yet.

We try to be pretty clear about the hazards of customizing the code---it just makes it really hard for our support staff to decipher what's been done over a period of time to a particular board. At this point, you've got a couple of options:

1) Josh is willing to help you further via these boards; or you can get specific help with the hack on the board where you obtained it.

2) You can revert to non-customized software and we can try to get you going. Rick is currently working on some changes that will allow .threads to use display names.

I just have one favor to ask---please do not post personal attacks on our staff. That's the one no-no on this board. I'm leaving this thread open so that Josh can keep helping you, but lets try to keep it civil.

</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">Originally posted by rosemary.classic:
Haiko,

I'm sorry you've had a rough time getting UBB.threads to do exactly what you want it to do.</font><hr /></blockquote><font size="" face="">All I wanted it to do was WORK!

</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">
Any time you are moving that much data between to entirely different products (with their own flavor, style, and behavior), you're going to have some areas where they don't exactly mesh.</font><hr /></blockquote><font size="" face="">Then don't MISREPRESENT that it does!

</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face=""> Toss in the fact that both products are under constant development, making it extremely difficult to keep the importer in synch. (It's like waterskiing with two different boats towing your skis.)</font><hr /></blockquote><font size="" face="">Then call it a BETA and I and others will NOT be SCREWED!

</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">We're doing our absolute best to minimize the pain of migrating, but obviously we aren't there yet.</font><hr /></blockquote><font size="" face="">ONCE AGAIN SAY THAT IN YOUR SALES PAGES .... AND STOP MISREPRESENTING YOUR UUB.T PRODUCT!

</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">We try to be pretty clear about the hazards of customizing the code</font><hr /></blockquote><font size="" face="">MALARKEY! ... you offer a product and have multiple members of infopop staff post hacks and the such on other sites ..... you offer a beta and wait for enthusiasts to FIX your products!


</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face=""> it just makes it really hard for our support staff to decipher what's been done over a period of time to a particular board.</font><hr /></blockquote><font size="" face="">Maybe I should go clear my cookies (as Brett said) and I'll see my REAL admin frame ...GET REAL ... Brett had no blind idea of what he was saying! Only one person at Infopoop was real and that was Jacob Toves ... read thoose tickets and see reality ... the man after I complained about non-action was on me like white on rice and helped .... Brett is just a time waster! FYI ... time is money.... if you didn't know!


</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">At this point, you've got a couple of options:

1) Josh is willing to help you further via these boards; or you can get specific help with the hack on the board where you obtained it.

2) You can revert to non-customized software and we can try to get you going. Rick is currently working on some changes that will allow .threads to use display names.</font><hr /></blockquote><font size="" face="">I have already reverted to my old ubb ... I can not afford to be offline with 5,100 members! Wake UP!

</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">I just have one favor to ask---please do not post personal attacks on our staff.[quote]

Read his "help" .... I'd still be working on fixing the admin issue! This guy is the worst ... If I wanted to "attack" him I would I'm just posting his words and lack of support! No attack at all! ... and trust me I can attack!


[quote]That's the one no-no on this board. I'm leaving this thread open so that Josh can keep helping you, but lets try to keep it civil.</font><hr /></blockquote><font size="" face="">Is JoshPet renumerated for the support that infopoop does not offer? What have I posted that is NOT civil? I have posted facts ... Brett has posted malarkey and non support .... or should I wait till my DNS resolves .... Good Lord!

Haiko

[This message was edited by Haiko on August 13, 2002 at 05:10 PM.]

So I send you the thread and Rosemary answers for you?

Sad man, really really sad ... I think I have pre-sold over 1,000 infopop boards because I use it and you won't even fess up on your UBB.T inadequacies ... bad man bad!

Haiko

[This message was edited by Haiko on August 13, 2002 at 05:14 PM.]

Ted,

I just PMed this thread to you ... lets hear "your" side

Haiko

Um, I just got your email about this thread and I surely didn't have Rosemary answer for me.

As for .threads problems, yes I can address this. I don't know the full details on the problems you were having, but it looks like it was a problem with the way the data was imported not .threads itself. Yes. .threads expects the data to be in a certain format and if it's not it will not work the way it should. You'll get errors and probably encounter a variety of problems.

It's definitely not beta software. If you install a fresh copy, you'll see that it behaves as it should with data that it expects. The majority of users go this route and if it was beta software then it probably wouldn't be working for them either. When Brett said it was in "flux" I believe he was refering to the importer script that imports from .classic to .threads, not .threads itself.

Definitely the importer should do a better job and import the data correctly and that is being worked on, but Rosemary made a good point as to why this has been a chore.

I post here and on threadsdev because I know the scripts so I help out whenever possible with people running hacks that have questions over on threadsdev. But as was stated we can't support them officialy because you never know when it's a hack that is causing the problem or the script.

I apologize that you've had such a bad experience with .threads and trying to convert to it.

-------------------
Rick Baker
UBBThreads developer

Rick,


</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face=""> I don't know the full details on the problems you were having, but it looks like it was a problem with the way the data was imported not .threads itself. Yes. .threads expects the data to be in a certain format and if it's not it will not work the way it should. You'll get errors and probably encounter a variety of problems. </font><hr /></blockquote><font size="" face="">I moved all the cgi files (200MB) to a new server and uploaded the script ... followed the instructions (to a T) and then imported ... forst I got admin panle problems which Brett DID NOT solve ... JoshPet Did and then login names were displayed instead of the bloody obvious displayed name .. I got a hack to change usernames and then Brett gives me the shoot that sorry you have a hack ... tough nuggies!

I was made a fool because I paid for software that DOES NOT Freaking work ... your software SIR!

</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face=""> It's definitely not beta software. If you install a fresh copy, you'll see that it behaves as it should with data that it expects. The majority of users go this route and if it was beta software then it probably wouldn't be working for them either. When Brett said it was in "flux" I believe he was refering to the importer script that imports from .classic to .threads, not .threads itself.
</font><hr /></blockquote><font size="" face="">So I installed an old copy? GET REAL RICK! I had this crap at 5.4 ... couldn't get the darn import script to work and you finallt fixed it ... but obviously not good enough!


</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face=""> Definitely the importer should do a better job and import the data correctly and that is being worked on, but Rosemary made a good point as to why this has been a chore.
</font><hr /></blockquote><font size="" face="">BETA BETA BETA .... say so and don't make loyal users look like @$$es or idiots because they choose infopop!

</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face=""> I post here and on threadsdev because I know the scripts so I help out whenever possible with people running hacks that have questions over on threadsdev. But as was stated we can't support them officialy because you never know when it's a hack that is causing the problem or the script.
</font><hr /></blockquote><font size="" face="">Rick look at the user names at all the DEV sites ... they are enthusiasts that help fix your problems ... all I wanted was a stable product ... I PAID for that and did not get that!

</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face="">I apologize that you've had such a bad experience with .threads and trying to convert to it. </font><hr /></blockquote><font size="" face="">Rick ... I look like a BLODDY IDIOT ... because you announced a product as stable and it is not!

Sorry does not outweigh the damage my competitors have taken advantage of!

Haiko
Tahnk you for posting!

</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face=""> Hi
My name is Doc

And I am an ABW-holic

Recently, the board when down for a five hour upgrade.

But it was down for more than 45 hours!

I felt pain and sorrow and empathy for the people working on the upgrade but ( I am ashamed to say this...) angry that I could not post or read posts on ABW for MANY DAYS!

I am trying to rebuild my life.

Doc
</font><hr /></blockquote><font size="" face="">Haiko

</font><blockquote><font size="1" face="">quote:</font><hr /><font size="" face=""> Cool. now we give phpbb or vbulletin a try? </font><hr /></blockquote><font size="" face="">[This message was edited by Brett Harris on August 13, 2002 at 07:25 PM.]

Simple,

If your DNS is not resolving and your IP based site still has your domain in it's config scripts you and I could have made changes until the cows came home and you would have been, potentially, working on the OTHER site all that time <img border="0" title="" alt="[Wink]" src="images/icons/wink.gif" />

I have seen that enough times to know.

And I don't think that you are really complying with Rosemarys requirements so I am going to close this one up and let her decide how to handle it.

Regards,

Brett Harris
Infopop Corporation

I agree totally that the importer needs to be fixed. Unfortunately, I didn't write the importer nor have I worked on it so I cannot speak on that part of it. I do not know the format of UBB.classic so I was not able to contribute to this. I do know it is being worked on to improve it by Dave, who knows the format of both systems so it imports the data correctly. However I do not know the status of it.

I write the .threads script itself. You PM'd me so I thought I'd reply to what portion I can speak on and I can only speak on behalf of .threads. I do know that it does indeed work as intented. Yes, there are some bugs that are found by a variety of users but you'll find that anywhere where users help track things down. I don't intentionally release things that are buggy just so users can deal with it but there are some things that only get uncovered under normal operations.

The admin problem you spoke of was that the import script apparently didn't import your status correctly. The advice of clearing your cookies by Brett is a valid step on some occassions in that from time to time users don't get logged in correctly due to corrupted cookies.

The username issue is that .threads has not supported different username/display names so the importer had to account for this. This feature was never requested before when it was wwwthreads but I'm making some modifications for the next version that will allow for this. This will help clear up one issue with the importer.

-------------------
Rick Baker
UBBThreads developer