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how do I regain control of my HACKED site?
#248220 01/29/2012 12:00 AM
Joined: Sep 2010
Posts: 97
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tm-pirate has messed up my site.
The landing page is wrong http://vaguntrader.com/

but the forums are ok http://www.vaguntrader.com/forums/ubbthreads.php

But I have no control over the CONTROL PANEL, when I click on it all I get is the same "hacked" page.

Re: how do I regain control of my HACKED site?
VaGunTrader #248221 01/29/2012 12:17 AM
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just got this email from MindRaven:

Hi,

We have recently been hacked and all your index files have been corrupted. All our backup is corrupted so we can't restore your index files.

There is nothing corrupted in the websites themselves beside the index page.

All your databases and other files are intact.

So to fix the problem, just re-upload your index file. If you own a wordpress site or a ubb forum site, we recommend to re-upload all your files and folders and merge old files.

We are sorry for the inconvenience this has caused and we have taken proper mesure so this doesn't happen again.

Please note, if you own a wordpress or a ubb forum site, don't forget to backup your config files.

Thank you for your understanding.

-----
Mindraven Hosting

Re: how do I regain control of my HACKED site?
VaGunTrader #248223 01/29/2012 12:41 AM
Joined: Dec 2011
Posts: 23
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Hi Vaguntrader,

I have do a reset on your password for cpanel right now. Please check in whmcs to see your new password.

Sorry for inconvenience..

Re: how do I regain control of my HACKED site?
Mindraven #248228 01/30/2012 2:03 PM
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Hello Mindraven.

It's 10:00 a.m. Pacific Time and all 31 of my domains are still down. No FTP access; no ability to log onto cPanel; my UBB forum is down; my store is down; losing money every minute in lost sales and ad revenue.

?

Stephen O'Mara
http://www.medword.com

Re: how do I regain control of my HACKED site?
VaGunTrader #248229 01/30/2012 2:09 PM
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Yep something is happening.
My site is down also and I can't even login in,submit a ticket.
Let alone check my existing one.
I am going to try a manual email to them.


Blue Man Group
There is no such thing as stupid questions. Just stupid answers
Re: how do I regain control of my HACKED site?
StephenOMara #248230 01/30/2012 2:30 PM
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Originally Posted by StephenOMara
Hello Mindraven.

It's 10:00 a.m. Pacific Time and all 31 of my domains are still down. No FTP access; no ability to log onto cPanel; my UBB forum is down; my store is down; losing money every minute in lost sales and ad revenue.

?

Stephen O'Mara
http://www.medword.com


Since UBB is not a support forum for Mindraven, you should contact them directly about this issue. You should get a quicker response from them that way rather than posting here.

Re: how do I regain control of my HACKED site?
VaGunTrader #248231 01/30/2012 2:32 PM
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Sorry. Thanks for letting me know.

Stephen

Re: how do I regain control of my HACKED site?
VaGunTrader #248233 01/30/2012 3:06 PM
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Just an FYI folks; we're in no way connected with MindRaven, they're the former brand of the former owner of the UBB (Rick).

If you're looking for the affiliated host with the UBB then that would be Express Hosting; in fact, I believe they also offer moving of your site for free (if memory serves).


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