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403 Error after authorising a new user #259019
01/30/17 08:10 AM
01/30/17 08:10 AM
Joined: Oct 2010
Posts: 3
Duncs Offline OP
Duncs  Offline OP
Joined: Oct 2010
Posts: 3

My hosting company updated PHP to 5.6.30 (mysql 5.6.34) last week and every since we receive the follow error after approving a new user:-

ForbiddenYou don't have permission to access /ubbthreads/ubbthreads.php on this server.Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

What every page you try you get the same error - It clears after a few hours or If I go to a different PC I can log in fine.

Any ideas?


Express Hosting
Express Hosting "We are the official hosting company of UBB.threads. Ask us about our free migration services to migrate your UBB.threads installation."
Re: 403 Error after authorising a new user [Re: Duncs] #259020
01/30/17 02:35 PM
01/30/17 02:35 PM
Joined: Jun 2006
Posts: 16,876
Portland, OR; USA
Gizmo Offline
UBB.threads Developer
Gizmo  Offline
UBB.threads Developer
Joined: Jun 2006
Posts: 16,876
Portland, OR; USA
This behavior sounds like the username may have been a reserved word for the suhosin security module; once you submitted the page the suhosin module would have flagged the stream as a 403 error. Try looking at your webserver logs for the 403 error and reply back the contents of that line (note, we only need that one line to diagnose further).

The course of action, as I doubt your host is interested in removing keywords from their suhosin configuration, would be to go into PHPMyAdmin and edit the users information and edit out the offending data (ONLY do this if you cannot get into your forums because of a Suhosin issue, you can completely destroy your database if you're unsure of what you're doing).

HUGE NOTE, we CANNOT SUPPORT database edits outside of the UBB.threads system.

I have a test script that you can use which will tell you if your server is running suhosin, it is the UBB.threads System Requirements Test

I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
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