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#264965 07/21/2021 6:15 PM
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my site, which I have had with the same host since 1997 may be dead.
they don't answer emails, their telephone is disconnected....

I have been trying to download my SQL database to have a current backup and it fails every time.. I don't know what to do. frown
this is depressing and frustrating all at the same time


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What provider are you currently with? Is it their web based backup tool failing? Do you have access to SSH on the machine?

I prefer to make all backups from the command line via SSH vs relying on a tool; you can see the commands on the UBBWiki guide "Backup Guide" (similar instructions are also available on the guide "Migration Guide").

Additionally, the backup utility provided by UBB.threads has come a long way in more recent versions and could be utilized to jump to another provider if need be.

But it definitely think it's likely time for a new host if you're not getting any sort of timely responses to inquiries from your existing provider.


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Gizmo #264967 07/21/2021 6:38 PM
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I try to connect with PuTTy and it times out... and when I try to use the tools built into UBB it tells me I'm not authorized..? (after testing the download path and passing)


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been with your-site.com since 97, they have always been good to me... but now, nobody is responding to emails, or tickets, phone is disconnected, half the stuff on their main page doesn't work...

Last edited by Bad Frog; 07/21/2021 6:42 PM.

"No matter where you go, there you are."
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I sent you a PM on facebook


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"If you can't do something smart, Do something right"
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Bad Frog #264970 07/22/2021 12:27 PM
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Originally Posted by Bad Frog
been with your-site.com since 97, they have always been good to me... but now, nobody is responding to emails, or tickets, phone is disconnected, half the stuff on their main page doesn't work...
Well the sites performance is extremely acceptable to say the least.
Not sure what host or plan you are on.

Maybe the host is going through new ownership and changes

But the odd part is the internal backup tool fails.
It just runs a php script that access mysql.

What about other UBB CP validation items like attachment location and avatars. Do they pass also and do they work when posting attachments or updating avatars.


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it was acting up last week.. which is what prompted me to open a ticket... and have had no response on that, or any of the emails I have sent, the billing page is gone..

when I run the script, I test the path, it passes, says it's writable.. I start the export, it gets to the address book, and then I get
Forbidden
You don't have permission to access this resource.

the permission checks all pass


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I have been looking at this for several hours today and spent some time last night trying to just obtain a copy of your database...
- The UBB.threads backup utility fails after exporting some data, "You don't have permission to access this resource."
- I found and installed 3 PHP backup scripts, all error out 500 when attempting to access system commands to write a database dump
- The SQLYog tunnel provides a 1010 error, which generally would indicate a "Error dropping database" error message in MySQL (which since this is simply attempting a connection, is odd in of itself)
- PHPMyAdmin while able to edit portions of the database fails to dump even a small chunk of data, resulting in a 504 Gateway Time-out error.
- SSH doesn't allow any connections ("You do not have permission to login interactively to this host")

A possible issue could be, since your host uses a separate database server vs hosting it locally, there could be some sort of issue with the bridge between servers, the database server could be having problems, or some unknown variable is at play.

I'm not really sure how to proceed on obtaining a backup at this point if the host is unresponsive... But with the SQL server acting the way it is, I'd be very worried about the completeness of your data; if it is an issue with the SQL server you could end up with a corrupted database.


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Your hosts webpage indicates in the footer that its owned by a Fluidsoft, whos linkedin is here (which states their homepage is your hosts url) indicates it has 5 employees, couldn't hurt to try to contact one of them.


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Gizmo #264974 07/22/2021 5:25 PM
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I have tried reaching out to anyone I can find associated with it so far, multiple different emails, phone numbers... no luck.
thank you for trying,!


"No matter where you go, there you are."
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Gizmo #264975 07/23/2021 4:36 AM
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Is your webhost using a webhosting control panel like cPanel? Maybe there is an option to create a backup in the control panel itself?

Originally Posted by Gizmo
I have been looking at this for several hours today and spent some time last night trying to just obtain a copy of your database...
- The UBB.threads backup utility fails after exporting some data, "You don't have permission to access this resource."
- I found and installed 3 PHP backup scripts, all error out 500 when attempting to access system commands to write a database dump
Was this 403 error? In this case this could be caused by a rule in mod_security. I have seen this quite often with various scripts. You could try to disable mod_security by adding the following lines to the .htaccess file:
Code
<IfModule mod_security.c>
SecFilterEngine Off
SecFilterScanPOST Off
</IfModule>
This is only working on Apache based installation but there may be also an option to disable mod_security in the webhosting control panel

Error 500 indicates an error in the PHP script. This could be caused by disabled PHP functions. Some webhosts are disabling PHP functions such as system() due to security or performance reasons, especially for websites hosted on a shared virtual hosting plan. If you have no access to the log files, you could try to add after <?php:
Code
error_reporting( E_ALL );
ini_set( "display_errors", "on" );
This should show the actual error message rather then just an error 500 message. Off course, only for debugging purpose wink

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Originally Posted by Philipp
Is your webhost using a webhosting control panel like cPanel? Maybe there is an option to create a backup in the control panel itself?
User indicated the inability to generate a backup via his hosts control panel in the trouble ticket on the matter.

Originally Posted by Philipp
Was this 403 error? In this case this could be caused by a rule in mod_security. I have seen this quite often with various scripts. You could try to disable mod_security by adding the following lines to the .htaccess file:
Code
<IfModule mod_security.c>
SecFilterEngine Off
SecFilterScanPOST Off
</IfModule>
This is only working on Apache based installation but there may be also an option to disable mod_security in the webhosting control panel
As a part of general troubleshooting various UBB.threads system pages were referenced; the PHPInfo page indicated that mod_security was not loaded, the Suhosin status page indicated that Suhosin was not enabled on the server, thus no need to attempt to disable them. These pages were added specifically for troubleshooting issues with Suhosin or web server modules and has been a part of the UBB.threads package since at least v7.5.9 (2015).

Additionally, basic checks using the UBB.threads System Requirements Test (also written for basic troubleshooting of the UBB.threads script) indicated no usage of suhosin on the machine or any other detectable server issues that it was designed to detect.

Disabling items in apache is only allowed on a system that allows Allowoverride to disable them, which in most shared hosting environments is not allowed.

Originally Posted by Philipp
Error 500 indicates an error in the PHP script. This could be caused by disabled PHP functions. Some webhosts are disabling PHP functions such as system() due to security or performance reasons, especially for websites hosted on a shared virtual hosting plan. If you have no access to the log files, you could try to add after <?php:
Code
error_reporting( E_ALL );
ini_set( "display_errors", "on" );
This should show the actual error message rather then just an error 500 message. Off course, only for debugging purpose wink
And as stated in my response, the 500 error was encountered only while attempting to utilize system commands.


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Gizmo #264977 07/24/2021 3:48 AM
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Suhosin and mod_security are not the same thing wink

Suhosin was a security extension for PHP 5 and has been discontinued a long time ago.

ModSecurity is a popular extension for Apache, Nginx, and IIS webservers that is completely independent from the PHP installation: https://github.com/SpiderLabs/ModSecurity

A typical sign that mod_security is running are the infamous 403 errors. If you see this error, one of the mod_security filter rules has been triggered. Some of the stock mod_security rules are overly cautious facepalm

I don’t know which hosting control panel Bad Frog is using, but it looks like cPanel has an option to disable mod_security:

Maybe worth a try?

Bad Frog #264979 Yesterday at 11:52 AM
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I just found an easy way to check whether ModSecurity is present. Just add cmd.exe somewhere in the URL.

For example: DOMAIN/forums/ubbthreads.php/cmd.exe

This will trigger one of the more ridiculous ModSecurity rules and should return 403 Forbidden on server with enabled ModSecurity. Servers without ModSecurity will ignore this.


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