UBB.threads PHP Forum Software Community Forums UBB.classic UBB.classic 6 Support Local Time + Custom Titles

I can not get the board set to our local time. It works if people set it in their profile but not board wide.

Also I can no longer use my custom titles feature for indivual people. I have tried to give myself permisson to do so through the cp, but it does not take the change.

Any ideas on how to fix these two problems would be appreciated.

Do you get any specific errors or does it appear to accept the change, but nothing actually happens?

It accepts the change, but nothing actually happens.

I have the same problem.

Please post a URL to yoru forums.

I think JP's URL is http://www.texasfishingforum.com/cgibin/ubbcgi/ultimatebb.cgi

If you didn't apply any modifications to your board (I don't see any), I recommend you to open a support ticket (it's free). Go to https://www.infopop.com/q/q.php?action=pool_query&num=16

It was a server problem. The time stamp on the board is retrieved from the server. I adjusted the server time and the problem was corrected.

Those support tickets aren't what they used to be. As recently as a year ago, I remember being able to open a support ticket during the day and get an answer inside of an hour, then be able to communicate back and forth 4 or 5 times before the day was over. Now I am lucky to get a question answered the following day and a follow up question the day after that.

You also have to remember that you are filing a Support ticket on a Sunday. Also tickets are tiered based off of the license level. The Lifetime licenses get higher priority in the queue.

I have a gold license and my inqueries are answered usually within a few hours...

Don't get me wrong, I'm a big fan of the software. Own 3 boards and have sold many others. Just not real impressed with the level of support I have had access to lately, and no, I'm not talking about tickets submitted on the weekend.

JP: I'm sorry to hear that you're unhappy with the response times on your support inquiries. Infopop handles its support queries in the most efficient way possible. For a standard license, you are guaranteed a response within three days. If you require a hire level of support, you can upgrade to a Gold or Silver license.

Kate-

Thanks for your response. My suggestion would be that when a customer has paid InfoPop for a new or upgrade install, and is having issues with the board, that they should have quicker access to support.

Thank you for your feedback, JP. As this topic has gone quite off topic, I'll be closing it now. Thanks.