UBB.threads PHP Forum Software Community Forums UBB.classic UBB.classic 6 Support Support Question RE:Hacked Attempt

This is a two part question if anyone can help...

1-I thought support was still being provided until June 15th? But when I try to enter a support ticket it won't accept my license number. I assume this is because the support login screen is for Threads, and my license number is still tied to Classic. Am I wrong on that date? If I'm right how do we access support?

2-I have a member who is having some problems with his posts seeming to disappear, and if he looks at his "recent posts" it is listing posts that he did not make. Recently he had a message about "Hacked Attempt Logged". I'm not sure what to make of that...but perhaps his member data is corrupt? Anyone have any ideas? I suspect that his account is not really hacked, but how would I know?

Thanks in advance for any help you can offer.
Winter

Winter, all of the licenses are now basically the same as there is one product going forward. Perhaps there is an error or typ on your license number?

Lick here to check on the license. We'll get you help.

I'd suspect that the user's file is corrupted and there was no hack. Only way to really tell is to inspect it and compare it to one that is not corrupted. Missing lines or additional lines would be a problem. A line missing would sift all the rest of the lines down by one and trigger a hack alert.

Thanks David for responding...I actually did have a typo in my login information and was able to get it to work finally.

But did the support system change to where you have to buy support time? I thought my membership renewal gave me a minimum support level that was something along the lines that support would be provided, but it just might take a few days to get a response? I don't remember it being a pay for time arrangement, but I could be wrong? Is that a change with the switch in products?

Can I just run the run re-build meta data option from my control panel, or is this something more serious that the support team would need to look into?

Thanks again,
Winter

Prepurchased support depends upon the license that you bought. As I don't know which you have I can't quite answer that. The link I gave is where to ask that, they will be able to take a look for you. <img src="https://www.ubbcentral.com/boards/images/graemlins/smile.gif" alt="" />

Rebuilding the meta data will not fix this individual file. Look at his (her?) user number, that gives you the file number to look at in the Mmebers directory. Open it in notepad. Compare that to one that works properly. Usually the problem with the file is really obvious when compared to a good one.