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Help With Categories! #69996
04/02/02 06:31 AM
04/02/02 06:31 AM

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hmmm...well, i only just purchased my UBB and i set it all up ok, but i'm trying to create different forums under different forum titles.

I started doing it in the control panel and i created different categories and then i said that i wanted to use those categories but it displays them like the default, with no titles.

What i';m trying to ask is how do i create forums under different category titles.

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Re: Help With Categories! #69997
04/02/02 11:30 AM
04/02/02 11:30 AM

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Make sure that you have categories turned on in your Control Panel...

Go to General Display Settings > Category Display Options. That has to be turned to 'YES'.

Kristi Miller
Infopop Customer Support
Get Customer Support Here

Re: Help With Categories! #69998
04/02/02 11:57 AM
04/02/02 11:57 AM

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Thank you, and secondly, when i try to edit the forum colors, i click on the update style settings button it doesent work, it gives me an error page but everything else works perfectly. It says the page cannot be displayed. I'm not sure if it's just my computer, but can someone test it for me if i give them my admin password or something? (a mod or someone) because i cant do anything at the moment.

If anyone can help please tell me.

Cheers

Re: Help With Categories! #69999
04/02/02 01:49 PM
04/02/02 01:49 PM

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finalfan:

Go ahead and submit a help ticket with this information. Help tickets are submitted via a secure server:

http://www.infopop.com/support/ubb/index.html

Click the first bulleted text link in the main body of that page.


Thanks,

Craig

Craig Liebendorfer
Infopop™ Support Enthusiast
I am here to []http://www.emo.spacespider.net/conf08.gif[/] you.

Re: Help With Categories! #70000
04/03/02 02:59 AM
04/03/02 02:59 AM

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out of general interest...How long does it ussually take for them to reply? Because they havn't replied yet <img src="https://www.ubbcentral.com/boards/images/graemlins/confused.gif" alt="" />

Re: Help With Categories! #70001
04/03/02 06:55 AM
04/03/02 06:55 AM

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Sorry to double post.

Does infopop have a money back guarentee? because i'm not getting any help and it's getting slightly annoying. if they do, could you tell me how i would go about getting my money back.

Thanks

Re: Help With Categories! #70002
04/03/02 03:09 PM
04/03/02 03:09 PM

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Could someone reply (a moderator) because no-one is replying to my ticket that i sent in.

Thanks

Re: Help With Categories! #70003
04/04/02 12:18 AM
04/04/02 12:18 AM

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Oliver:

Our records show that you submitted a ticket Tuesday morning at 9:33am and I responded at 2:07 pm that same day. Brett then followed with two more responses at 3:03pm and 3:07pm that same day. Did you not receive any of these replies from us? If not, please let me know asap because we would need to check for a QShark system problem. (QShark is our support ticket software.)


Thanks,

Craig

Craig Liebendorfer
Infopop™ Support Enthusiast
I am here to []http://www.emo.spacespider.net/conf08.gif[/] you.

Re: Help With Categories! #70004
04/04/02 04:28 AM
04/04/02 04:28 AM

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Hi there Craig.

Sorry for being a nusience. But no, i havn't received any of the responces to my ticket i'm afraid <img src="https://www.ubbcentral.com/boards/images/graemlins/frown.gif" alt="" />

Cheers

Ollie

Re: Help With Categories! #70005
04/04/02 11:58 AM
04/04/02 11:58 AM

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Is this a valid email address?: []ollie@[nameofyourdomain].com<br[/] />If not, that would explain the problem. That is the email address you included with your support ticket. What email address should we be using?


Craig

Craig Liebendorfer
Infopop™ Support Enthusiast
I am here to []http://www.emo.spacespider.net/conf08.gif[/] you.

Re: Help With Categories! #70006
04/05/02 02:35 AM
04/05/02 02:35 AM

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It should be working ok...If not then try

oliver.byron@ntlworld.com

Cheers Craig

Re: Help With Categories! #70007
04/05/02 07:47 AM
04/05/02 07:47 AM

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Dont worry about it. I got someone else to do the colors for me, it was my computer and had nothing to do with the software.

Sorry for all the trouble i have caused.

Regards

Ollie


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