The last one - Carla... Was she trying to post? That doesn't sound like a post procedure, it sounds like a private forum entry...

Unfortunately your users aren't exactly forthcoming with detail on what they're doing...

I was able to post a test message successfully. This is probably a user issue, which are the most troublesome kind...

Hm, why is your noncgi directory inside your cgi directory?

Ask your users to follow a certain procedure and report what they've done at each step. Example:
- Enter board at <url>
- Click on <forum>
- Click on <new post>
- Fill username with <username>
- Fill password with <password>
- Fill subject with <subject>
- Fill message with <message>
- Hit the Post button
- Wait for confirmation message
- Wait to be forwarded (don't click until you count to five and nothing's happening)
- Click on the new message

The more detail they can provide, the better.

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Charles Capps, Moderator, Post-Install Troubleshooting
PLEASE NOTE: Due to time limitations, I do not provide UBB support via email.