Driv -
My view is that it's critical to build a community of support and caring during the quiet times. That way during a crisis period you have that support and encouragement to work with.
My community knows I do my best, and that I care. If things hit a glitch, they chime in with offers to help. They are "in the trenches with me".
It takes time to build that atmosphere, but it's well worth it.
