If you want clarification then I would suggest you submit it officially via a support ticket.
Ruben,
I have already tried this route and couldn't gain access to a support ticket - that said: You will note that in this forum I am classed as a (stranger) a clear indication that I have never been in need of any assistance - that is (until the hackers arrived) and at this particular time I did (oddly) enough have access to a support ticket and after a few hiccups - all went well.
In a nutshell - I think that my problems only began after the change of ownership occurred - problems I don't mind just as long as they are resolved!
I hope that your luck holds out!
