If you have not used the member area nor the support in some several years
This started with Rick creating mindraven and had several issues.
First You need to attach your forum login with your license,etc.
Also meaning you need your original license password.
It is a royal pain And there is a forgot link.
A lot of people had to directly contact him to get it fixed
I suggest that you contact ubb via email to correct it
From what I see the contact is
[email protected]BTW,
I had to go thru the hoops to get my gold license back even when Rick was in charge. Before the sale
Several emails but it finally got resolved.
So patience is the key
