Doug - <img border="0" title="" alt="[Confused]" src="images/icons/confused.gif" /> + <img border="0" title="" alt="[Mad]" src="images/icons/mad.gif" />

I manage our customer experience and our support team. I'm reviewing your question and I'm checking out your site right now to help provide you a sufficient answer.

Part of your question is related to a usability issue, namely "learnability". In other words, sometimes features need "hints" or instructions to aide users in using features.

Let me take a look and get back to you in a few minutes.

Instant Graemlins...(inserted by point and click - this inserts them at the bottom of the text reply box, from which I cut and paste them in places i want them).

Celeste <img border="0" title="" alt="[Smile]" src="images/icons/smile.gif" /> <img border="0" title="" alt="[Smile]" src="images/icons/smile.gif" /> <img border="0" title="" alt="[Smile]" src="images/icons/smile.gif" />