We have lots of users, and this is the first report I've seen of this.
One user is seeing the attached when he visits the forums.
I had him visit these forums, and everything looks fine.
Could this be a css issue? Cookie issue?
When he first reported the problem, he said he got the same problem using IE, Firefox, and Chrome. Using an "Inspect Element" in Chrome shows 3 errors: - Refused to set unsafe header Content-length - Refused to set unsafe header Connection - Uncaught TypeError: Cannot call method 'getElementsByTagName' of null
where is he viewing from and does he pass through a proxy? might be getting filtered for him. Especially if using different browsers with the same result.
is there an image in the forum he is looking at or all forums look like this?
Nope, no proxy on his end. Again, he can view the ubbcentral forums without a problem...he just can view our VS-Planet forums.
All pages in our forums look like the screenshot above for him. If you look at the right-hand column, those are the standard UBB islands - Forum Stats, Recent Members, Who's Online, Shout Box, etc.
Also, notice at the upper-right, his PDN is showing (jazzbassnick), but there's no 'Log Out' link next to his name.
It's as though the text for certain css styles doesn't show.
FYI, here's an image of my screen, as it should look for him:
Good point - the source does not contain the missing portion.
FWIW, the last error (of the 3 I reported initially) references line 51 of shoutbox.js: var shoutNode = shoutData.getElementsByTagName("lastshout")[0];
Sheesh, give the guy a URL, next thing you know, he's a member.
Seriously, glad you jumped into the conversation.
Rick, FYI, we have around 200-400 very active members, and another couple thousand who visit every month. We've been running 7.2.2 since January 2008, and this is the first report of this that I've seen.
Hmm, it would seem that maybe something with the shoutbox is causing the issue. Two things you can do to try and fix it. First would be to check if there is something in the shoutbox that is doing it. You can try and fix this by deleting all of the current shouts with the following sql command:
SQL Query
truncatetable ubbt_SHOUTS
If that doesn't work then you can force his right column off and see if that fixes it. You'll need his userid and then you can run the following sql command, replacing # with his userid
SQL Query
update ubbt_USER_PROFILE
set USER_HIDE_RIGHT_COLUMN = 1
where USER_ID='#'
If that doesn't work then you can force his right column off and see if that fixes it. You'll need his userid and then you can run the following sql command, replacing # with his userid
SQL Query
update ubbt_USER_PROFILE
set USER_HIDE_RIGHT_COLUMN = 1
where USER_ID='#'
That's assuming that I'm logged in, right? As far as I can tell, I'm not logged in (my PDN doesn't currently show, but did when originally reported) and it's still happening.
