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Send forgotten password #229191 09/12/2009 5:48 AM
Joined: Oct 2006
Posts: 67
arentzen Offline OP
journeyman
OP Offline
journeyman
Joined: Oct 2006
Posts: 67
Hej

One of my users has forgot his password and requested a temporary password on the login page, but nothing happened! No mail was sent.

I went into member management and the users profile and hit the 'Send password' button, but no mail was sent!

I have investigated this, and it seems that UBB, including this site, have som trouble sending temporary password on requests.

Is it a bug? I remember this feature worked in previously Ubb 7 versions.


trosfrihed.dk
Custom Ubb 7.5.2
Re: Send forgotten password [Re: arentzen] #229192 09/12/2009 9:35 AM
Joined: Jun 2006
Posts: 9,243
Rick Offline
Former Developer
Offline
Former Developer
Joined: Jun 2006
Posts: 9,243
DO you have access to your mailserver logs so you can see if anything is being sent out? Have you tried sending a temporary password for your own account? Some basic troubleshooting will help with this. It could be something as simple as it's being caught in the user's spam folder.

Re: Send forgotten password [Re: Rick] #229197 09/13/2009 5:56 AM
Joined: Oct 2006
Posts: 67
arentzen Offline OP
journeyman
OP Offline
journeyman
Joined: Oct 2006
Posts: 67
Originally Posted by Rick
DO you have access to your mailserver logs so you can see if anything is being sent out? Have you tried sending a temporary password for your own account? Some basic troubleshooting will help with this. It could be something as simple as it's being caught in the user's spam folder.


I dont have access to mailserver log, and I did try to sent passwords to my own account. However, I found it did worked with english language files, but not the danish files. I'd checked mailer.php language file and put in some spaces around the %%variables%%, then it worked again smile So far so good.

The program doesnt send any email when hit the 'send password' button in 'member mangement', it only sends email when using the 'forget password' link on the loginpage.


trosfrihed.dk
Custom Ubb 7.5.2

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