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Can't log in after upgrade... #232039
12/11/09 10:02 AM
12/11/09 10:02 AM
Joined: Feb 2004
Posts: 62
W
winter Offline OP
journeyman
winter  Offline OP
journeyman
W
Joined: Feb 2004
Posts: 62
I filled out a support ticket on this as well, but thought I would post here to see if someone on this board could help quicker.

I just upgraded to the latest version 7.5.4.2 and the upgrade appeared to complete successfully, however, now no one can log in...including myself as Admin. I have tried clearing browser caches, checked permissions on the folders, double checked the sql database info and have cleared all the files from the sessions folder. None of these have solved the problem.
Anyone have other suggestions I should try?
Thanks in advance for your thoughts!
winter

Forgot to add that the message I receive is just "Access Denied" when trying to log in. From what I can tell the settings are correctly pointing to the database in the config file.

Last edited by winter; 12/11/09 10:43 AM.
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Re: Can't log in after upgrade... [Re: winter] #232040
12/11/09 10:52 AM
12/11/09 10:52 AM
Joined: Jun 2006
Posts: 10,177
Aberdeen, WA
R
Rick Offline
Former Developer
Rick  Offline
Former Developer
R
Joined: Jun 2006
Posts: 10,177
Aberdeen, WA
Hmm, will check your support ticket. That's an odd message to be displayed upon login.

Re: Can't log in after upgrade... [Re: Rick] #232042
12/11/09 11:21 AM
12/11/09 11:21 AM
Joined: Feb 2004
Posts: 62
W
winter Offline OP
journeyman
winter  Offline OP
journeyman
W
Joined: Feb 2004
Posts: 62
I don't understand exactly what was wrong, but Rick has me fixed back up and running again! Thanks Rick!

Re: Can't log in after upgrade... [Re: winter] #232271
12/17/09 04:21 PM
12/17/09 04:21 PM
Joined: Feb 2007
Posts: 44
Oklahoma
J. Holly Offline
newbie
J. Holly  Offline
newbie
Joined: Feb 2007
Posts: 44
Oklahoma
I am having the same issue. Any thoughts on this?

Re: Can't log in after upgrade... [Re: J. Holly] #236716
05/08/10 02:05 PM
05/08/10 02:05 PM
Joined: Aug 2006
Posts: 51
Florida
G
Geoff Offline
journeyman
Geoff  Offline
journeyman
G
Joined: Aug 2006
Posts: 51
Florida
Same Issue here too.

Re: Can't log in after upgrade... [Re: Geoff] #236717
05/08/10 03:42 PM
05/08/10 03:42 PM
Joined: Aug 2006
Posts: 51
Florida
G
Geoff Offline
journeyman
Geoff  Offline
journeyman
G
Joined: Aug 2006
Posts: 51
Florida
Quick search of the 7.5.5 download file looking for UBB Message, found place in script giving message "ACCESS DENIED":

$ubbt_lang['NO_PROCEED'] = "UBB Message";
Found in: /languages/english/generic.php

For message "Access Denied":
$ubbt_lang['BAD_GROUP'] = "Access denied.";

NO_PROCEED found in: /libs/html.inc.php
BAD_GROUP found in: number of file locations

Without being able to log in, not sure if I can fix myself.

I have opened a ticket.

Last edited by Geoff; 05/08/10 04:11 PM.
Re: Can't log in after upgrade... [Re: Geoff] #236718
05/08/10 04:00 PM
05/08/10 04:00 PM
Joined: Apr 2007
Posts: 4,313
SoCal, USA
SD Offline
Carpal Tunnel
SD  Offline
Carpal Tunnel
Joined: Apr 2007
Posts: 4,313
SoCal, USA
if you have FTP axx.. clear out the /cache directory.. del all but index.html

2c

Re: Can't log in after upgrade... [Re: SD] #236719
05/08/10 04:17 PM
05/08/10 04:17 PM
Joined: Aug 2006
Posts: 51
Florida
G
Geoff Offline
journeyman
Geoff  Offline
journeyman
G
Joined: Aug 2006
Posts: 51
Florida
Thank you. Did this and still receiving same error.

Re: Can't log in after upgrade... [Re: Geoff] #236720
05/08/10 04:19 PM
05/08/10 04:19 PM
Joined: Aug 2006
Posts: 51
Florida
G
Geoff Offline
journeyman
Geoff  Offline
journeyman
G
Joined: Aug 2006
Posts: 51
Florida
Rick is looking at it now


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