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users unable to log in, even with reset password and cleared cookies #237926
07/14/10 12:14 PM
07/14/10 12:14 PM
Joined: Jan 2007
Posts: 72
Vancouver, BC
Softrak Offline OP
journeyman
Softrak  Offline OP
journeyman
Joined: Jan 2007
Posts: 72
Vancouver, BC
I've had at least 3 users email me in the last 2 weeks regarding having trouble logging into the forum. They say sometimes they are able to log in, sometimes not. Resetting their password and clearing cookies does not seem to help. Any Advice? This seems to be a problem that just surfaced lately. Running 7.5.3.

Last edited by Softrak; 07/14/10 12:15 PM.
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Re: users unable to log in, even with reset password and cleared cookies [Re: Softrak] #237928
07/14/10 12:40 PM
07/14/10 12:40 PM
Joined: Jun 2006
Posts: 10,177
Aberdeen, WA
R
Rick Offline
Former Developer
Rick  Offline
Former Developer
R
Joined: Jun 2006
Posts: 10,177
Aberdeen, WA
Are they getting any particular error when they try to login or is just redirecting them to the front page. Any particular browser this is happening on?

Re: users unable to log in, even with reset password and cleared cookies [Re: Rick] #237934
07/14/10 05:10 PM
07/14/10 05:10 PM
Joined: Dec 2003
Posts: 5,823
Lutz,FL
Ruben Offline

Ruben  Offline


Joined: Dec 2003
Posts: 5,823
Lutz,FL
Tried to register to test but waiting on approval.


Blue Man Group


There is no such thing as stupid questions. Just stupid answers
Re: users unable to log in, even with reset password and cleared cookies [Re: Ruben] #237975
07/16/10 01:27 PM
07/16/10 01:27 PM
Joined: Oct 2004
Posts: 98
Oroville, CA
QSS Tim Offline

journeyman
QSS Tim  Offline

journeyman
Joined: Oct 2004
Posts: 98
Oroville, CA
Odd, but I was coming here researching the same issue with the same exact version. Anything discovered on this?


UBB Since November 07, 2000.
Re: users unable to log in, even with reset password and cleared cookies [Re: QSS Tim] #237977
07/16/10 02:15 PM
07/16/10 02:15 PM
Joined: Jun 2006
Posts: 10,177
Aberdeen, WA
R
Rick Offline
Former Developer
Rick  Offline
Former Developer
R
Joined: Jun 2006
Posts: 10,177
Aberdeen, WA
Any particular version you are hearing the reports on? I've seen a few with IE8, and that seems to correlate to not just our software but quite a bit of other login systems as well. But it doesn't seem to impact everyone, so we're trying to gather as many details as we can to pinpoint this.

Re: users unable to log in, even with reset password and cleared cookies [Re: Rick] #239980
10/14/10 06:49 PM
10/14/10 06:49 PM
Joined: Jan 2007
Posts: 72
Vancouver, BC
Softrak Offline OP
journeyman
Softrak  Offline OP
journeyman
Joined: Jan 2007
Posts: 72
Vancouver, BC
IE8 is the culprit. I've been telling users to use FireFox and they are able to log in. Any idea why this is happening? I've had over 20 users contact me regarding this issue so far.

Last edited by Softrak; 10/14/10 06:50 PM.
Re: users unable to log in, even with reset password and cleared cookies [Re: Softrak] #240130
11/02/10 12:55 PM
11/02/10 12:55 PM
Joined: Jan 2007
Posts: 72
Vancouver, BC
Softrak Offline OP
journeyman
Softrak  Offline OP
journeyman
Joined: Jan 2007
Posts: 72
Vancouver, BC
Just received an email from a user who couldn't log in using IE 7, so looks like this issue is not specific to IE 8.

Any progress on this?

Re: users unable to log in, even with reset password and cleared cookies [Re: Softrak] #240135
11/02/10 01:33 PM
11/02/10 01:33 PM
Joined: Dec 2003
Posts: 5,823
Lutz,FL
Ruben Offline

Ruben  Offline


Joined: Dec 2003
Posts: 5,823
Lutz,FL
Can't say but it appears you have the fix for ie7 in place already.

Just a fyi.
I just replaced a dead hard drive on my desktop.
And the default setting on IE8 says the firefox site is a security risk. Humm... Billy Gates is getting worried?


Blue Man Group


There is no such thing as stupid questions. Just stupid answers
Re: users unable to log in, even with reset password and cleared cookies [Re: Softrak] #240256
11/14/10 10:54 PM
11/14/10 10:54 PM
Joined: Aug 2010
Posts: 108
R
razor_head Offline
member
razor_head  Offline
member
R
Joined: Aug 2010
Posts: 108
I had this same problem with a user a couple of weeks ago and solved it, finally, by forcing an update on their profile by going to their profile and clicking on edit profile, then update.

They said they were running IE7 but I don't trust the information. At the time, I put it down to the usual problems with Network Solutions and their "Management" of shared MySQL, but that may not be it reading through this thread.

Last edited by razor_head; 11/14/10 10:56 PM.
Re: users unable to log in, even with reset password and cleared cookies [Re: Softrak] #240298
11/19/10 01:01 PM
11/19/10 01:01 PM
Joined: Aug 2010
Posts: 108
R
razor_head Offline
member
razor_head  Offline
member
R
Joined: Aug 2010
Posts: 108

So far, we have been able to resolve all of the associated problems that this thread is about by manually resetting the profile of the user. We still have one outstanding user with the problem and haven't been able to get them to try their old login again.

Re: users unable to log in, even with reset password and cleared cookies [Re: Softrak] #240491
12/05/10 12:06 AM
12/05/10 12:06 AM
Joined: Dec 2010
Posts: 17
A
AVC Offline
stranger
AVC  Offline
stranger
A
Joined: Dec 2010
Posts: 17
I am using IE8 right now and was able to log in, so I hope this issue is fixed.


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