Previous Thread
Next Thread
Print Thread
Hop To
users unable to log in, even with reset password and cleared cookies #237926 07/14/2010 1:14 PM
Joined: Jan 2007
Posts: 72
Softrak Offline OP
journeyman
OP Offline
journeyman
Joined: Jan 2007
Posts: 72
I've had at least 3 users email me in the last 2 weeks regarding having trouble logging into the forum. They say sometimes they are able to log in, sometimes not. Resetting their password and clearing cookies does not seem to help. Any Advice? This seems to be a problem that just surfaced lately. Running 7.5.3.

Last edited by Softrak; 07/14/2010 1:15 PM.
Express Hosting
Re: users unable to log in, even with reset password and cleared cookies [Re: Softrak] #237928 07/14/2010 1:40 PM
Joined: Jun 2006
Posts: 9,246
Rick Offline
Former Developer
Offline
Former Developer
Joined: Jun 2006
Posts: 9,246
Are they getting any particular error when they try to login or is just redirecting them to the front page. Any particular browser this is happening on?

Re: users unable to log in, even with reset password and cleared cookies [Re: Rick] #237934 07/14/2010 6:10 PM
Joined: Dec 2003
Posts: 5,904
Ruben Offline
Offline
Joined: Dec 2003
Posts: 5,904
Tried to register to test but waiting on approval.


Blue Man Group
There is no such thing as stupid questions. Just stupid answers
Re: users unable to log in, even with reset password and cleared cookies [Re: Ruben] #237975 07/16/2010 2:27 PM
Joined: Oct 2004
Posts: 86
QSS Tim Offline
journeyman
Offline
journeyman
Joined: Oct 2004
Posts: 86
Odd, but I was coming here researching the same issue with the same exact version. Anything discovered on this?


UBB Since November 07, 2000.
Re: users unable to log in, even with reset password and cleared cookies [Re: QSS Tim] #237977 07/16/2010 3:15 PM
Joined: Jun 2006
Posts: 9,246
Rick Offline
Former Developer
Offline
Former Developer
Joined: Jun 2006
Posts: 9,246
Any particular version you are hearing the reports on? I've seen a few with IE8, and that seems to correlate to not just our software but quite a bit of other login systems as well. But it doesn't seem to impact everyone, so we're trying to gather as many details as we can to pinpoint this.

Re: users unable to log in, even with reset password and cleared cookies [Re: Rick] #239980 10/14/2010 7:49 PM
Joined: Jan 2007
Posts: 72
Softrak Offline OP
journeyman
OP Offline
journeyman
Joined: Jan 2007
Posts: 72
IE8 is the culprit. I've been telling users to use FireFox and they are able to log in. Any idea why this is happening? I've had over 20 users contact me regarding this issue so far.

Last edited by Softrak; 10/14/2010 7:50 PM.
Re: users unable to log in, even with reset password and cleared cookies [Re: Softrak] #240130 11/02/2010 1:55 PM
Joined: Jan 2007
Posts: 72
Softrak Offline OP
journeyman
OP Offline
journeyman
Joined: Jan 2007
Posts: 72
Just received an email from a user who couldn't log in using IE 7, so looks like this issue is not specific to IE 8.

Any progress on this?

Re: users unable to log in, even with reset password and cleared cookies [Re: Softrak] #240135 11/02/2010 2:33 PM
Joined: Dec 2003
Posts: 5,904
Ruben Offline
Offline
Joined: Dec 2003
Posts: 5,904
Can't say but it appears you have the fix for ie7 in place already.

Just a fyi.
I just replaced a dead hard drive on my desktop.
And the default setting on IE8 says the firefox site is a security risk. Humm... Billy Gates is getting worried?


Blue Man Group
There is no such thing as stupid questions. Just stupid answers
Re: users unable to log in, even with reset password and cleared cookies [Re: Softrak] #240256 11/14/2010 11:54 PM
Joined: Aug 2010
Posts: 103
razor_head Offline
member
Offline
member
Joined: Aug 2010
Posts: 103
I had this same problem with a user a couple of weeks ago and solved it, finally, by forcing an update on their profile by going to their profile and clicking on edit profile, then update.

They said they were running IE7 but I don't trust the information. At the time, I put it down to the usual problems with Network Solutions and their "Management" of shared MySQL, but that may not be it reading through this thread.

Last edited by razor_head; 11/14/2010 11:56 PM.
Re: users unable to log in, even with reset password and cleared cookies [Re: Softrak] #240298 11/19/2010 2:01 PM
Joined: Aug 2010
Posts: 103
razor_head Offline
member
Offline
member
Joined: Aug 2010
Posts: 103

So far, we have been able to resolve all of the associated problems that this thread is about by manually resetting the profile of the user. We still have one outstanding user with the problem and haven't been able to get them to try their old login again.

Re: users unable to log in, even with reset password and cleared cookies [Re: Softrak] #240491 12/05/2010 1:06 AM
Joined: Dec 2010
Posts: 17
AVC Offline
stranger
Offline
stranger
Joined: Dec 2010
Posts: 17
I am using IE8 right now and was able to log in, so I hope this issue is fixed.


Additional Community Resources
UBB Developers
UBB Wiki
ShoutChat Box
Recent Topics
Video Tags
by Outdoorking - 07/16/2019 2:39 AM
Two minor issues after upgrade
by Baldeagle - 07/13/2019 7:33 PM
Can the users have the option of hiding sub boards?
by tinker123 - 07/12/2019 9:55 PM
Database Issue
by Outdoorking - 07/12/2019 8:28 PM
My wishlist.
by Ruben - 07/08/2019 4:04 PM
Who's Online Now
0 registered members (), 77 guests, and 241 spiders.
Key: Admin, Global Mod, Mod
Member Spotlight
Posts: 611
Joined: December 2003
Show All Member Profiles 
Forum Statistics
Forums35
Topics35,302
Posts192,590
Members11,857
Most Online978
Jun 24th, 2007
Random Gallery Image
Latest Photos
The Sky
Land Rocks
Cozy Places
Trees
Powered by UBB.threads™ PHP Forum Software 7.7.2