UBB.threads PHP Forum Software Community Forums UBB.threads 7 Discussion Version 7 Assistance Troubleshooting Fatal Error

Various users are getting this erorr intermittently. Any ideas on what might be causing this?

Fatal error: Maximum execution time of 30 seconds exceeded in C:\WEB SITES\SEMINARSTHREADS\libs\ubbthreads.inc.php on line 915

Hmm, what version are you currently running? In the latest version that line is in a function that tries to grab an XML feed.

7.5.5 - as far as I know we are not grabbing any XML feeds (RSS Feeds).

I just double checked and I confirmed that I do not curretnly have RSS feeds eanbled for any forums.

Hmm, at what point does the error come up? Any place in common between the user's getting the error, meaning a maybe a particular page or action?

I will try to get back to as many people as possible and see if I can put together a list of when/where for you.

The response I got was this:

After logging in or during and if after, right when they clicked on a Forum (although not necessarily the same forum).

Ok, it will help if you can find out if it's getting the exact same line number in the error.

OK - they are really flowing in now. Same error message for all users (they can't even log in at this point).

The line numbers change though, 927, 928, 954. Still asking for more error message at this point.

Any ideas?

Line 909 now too. 954 again.

Fatal error: Maximum execution time of 30 seconds exceeded in C:\WEB SITES\SEMINARSTHREADS\libs\user.inc.php on line 160 this time.

928, 909 again

When I tried becoming one of the members that is having troubles logging in, (from Administrator), I ran into the same problem.

Interesting.

Fatal error: Maximum execution time of 30 seconds exceeded in C:\WEB SITES\SEMINARSTHREADS\libs\ubbthreads.inc.php on line 954

How large is your forum? If you have full new post tracking turned on, and they have a ton of unread posts, this could be causing it. Maybe have them try to Mark All Forums Read. Basically since the line number is changing, then it's not a particular function, it's just a matter of overall it's taking too long to load everything.

But they can't even log in at this point. The error comes up after they enter their username and password. If I try to become them, I run into the same problem.

Now - something new I am researching. This was an import from Classic and I am noticing that some of the users in question have two accounts (one for them and one for their kids - SOP for us), but both with the same email address. Classic allowed this, but maybe Threads does not? Could this be causing the problem? IF so, haw can I rectify it?

"If you have full new post tracking turned on"

I do not believe I have this enabled, but if I did, where would I find that setting?

Hmm, that shouldn't cause an issue, since they would each have their own login info.

How large of a forum do you run? You might try turning off the full new post tracking in the control panel and see if that fixes it for them.

Board Statistics
Version: 7.5.5
Total Members: 3641
New in past 24 hours: 0
New in past 7 days: 6
New in past month: 28
Total Forums: 371
Total Topics: 4026
Total Posts: 53769

And it would appear that this seem to affect only new users that may have not logged in yet. This may point to what you are referring to.

How do I disable "Full new Post Tracking"? I have gone through the obvious places and haven't run across this yet.

Hmm, that's a relatively small forum so if it is timing out due to this, then I'd say you're on a pretty slow server/host. You can try it by going into the Display Options -> General -> Primary Tab. Click on Forum Summary Options and uncheck the "Show total # of unread posts per forum" option.

That was already unchecked.

Any other ideas?

Also...if I try logging in as one of the users that get these errors, I cannot log back in as myself until I close all browser windows and log back in.

I just tried again after rebuilding items form the Control Panel - same problem.

Fatal error: Maximum execution time of 30 seconds exceeded in C:\WEB SITES\SEMINARSTHREADS\libs\ubbthreads.inc.php on line 954

Can you open up a support ticket with FTP and admin info? I'd like to do some direct debugging and add some timestamps so I can get a better idea of what's going on.

As a matter of policy the forum servers do not have FTP, but I can share a desktop with whomever might be doing the troubleshooting.

Since the problem is easily 100% reproduce-able at any time it should be fairly easy to pin down.

I will open up a ticket now.