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Joined: Jan 2009
Posts: 94
Journeyman
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Journeyman
Joined: Jan 2009
Posts: 94 |
We have a number of users who are no longer active and changed email addresses. Unfortunately when someone posts in a forum, there are bounce back messages the admin receives for invalid email addresses. In the admin area I have logged in to the profile section for users and unchecked all the email options but still get the bounce backs for followed forums.
How can an administrator unfollow a forum for an inactive user to stop the bounce back emails?
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Joined: Jun 2006
Posts: 16,347 Likes: 122
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Joined: Jun 2006
Posts: 16,347 Likes: 122 |
You should not maintain your database with raw commands, doing so could invalidate your access to official support. We recommend that you "Become User" to do any tasks which are not available in the Control Panel.
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Joined: Dec 2003
Posts: 6,617 Likes: 84
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Joined: Dec 2003
Posts: 6,617 Likes: 84 |
When editing as a user there are really several areas they can set for emails. One is preferences. Send me an email when a new post to a forum, thread, or by a user within my Follow Lists is created Yes No
From time to time we send out emails regarding this community. Do you wish to receive these emails Yes No From time to time we send out emails regarding this community. Do you wish to receive these emails Yes No They should be set to no. Also below that section is a few extras depending on their status with the forum Like. Moderator and Administrator Email Notifications Email me when a post needs to be approved in a forum I moderate Yes No
Email me when a user uses the "Report Post" option. These are usually sent only to Moderators Yes No
Email me for user account related administrative actions such as: - When a user accesses multiple accounts. - Forum display name change requests. Yes No They should be set to no
Then in that users settings is follow lists. They are follow user, posts, forum. You would need to edit each tab and set all of the items to no notification or delete all of them.
But to be honest the preferences section should be all you need if you set all the settings noted above to no.
Blue Man Group There is no such thing as stupid questions. Just stupid answers
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Joined: Apr 2004
Posts: 1,963 Likes: 153
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Joined: Apr 2004
Posts: 1,963 Likes: 153 |
several of the items ruben mentioned are ADMIN ONLY mail notification settings that can only be changed within the control pannel, or only displayed in the "Moderator and Administrator Email Notifications" settings prefeences page to users with MODERATOR or higher access.
general users will not have these items set. it is advised to remove moderator and admin privileges from users thst have not logged in for a long time, and have current staff use current contact email addresses.
Last edited by isaac; 03/12/2023 5:31 PM.
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Joined: Apr 2004
Posts: 1,963 Likes: 153
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Joined: Apr 2004
Posts: 1,963 Likes: 153 |
1. search for the bounced email address here 2. go to the PREFERENCES tab of the result. and uncheck all of these items. 3. click UPDATE MEMBER. You are done 👍 Do this each time a bounced email comes back. if you have not done it in a while, it may take you a bit of time to complete. Thats it.
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Joined: Dec 2003
Posts: 6,617 Likes: 84
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Joined: Dec 2003
Posts: 6,617 Likes: 84 |
If you read my post I said just the same with less detail Thanks for adding the details Isaac. Also below that section is a few extras depending on their status with the forum Like. Moderator and Administrator Email Notifications But to be honest the preferences section should be all you need if you set all the settings noted above to no.
Blue Man Group There is no such thing as stupid questions. Just stupid answers
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2 members (Baldeagle, toner),
314
guests, and
130
robots. |
Key:
Admin,
Global Mod,
Mod
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