Previous Thread
Next Thread
Print Thread
Hop To
#265628 06/13/2023 11:59 PM
Joined: Oct 2007
Posts: 452
Likes: 11
Addict
Addict
Joined: Oct 2007
Posts: 452
Likes: 11
We have a really odd problem on our forum that has me scratching my head. There is an option in any post or thread to "flag" or "report" the post. That triggers an email that goes to the moderator(s) of that particular forum. We have a very active group of moderators (27 in total), and they are constantly flagging posts for discussion with other moderators in our Moderator Forum.

Three of the 27 moderators never get the email notifications. But here's what's really odd. In each of those moderators profiles the option to allow email notifications does not appear. All three are members of the Moderator Group, and all three have Moderator Permissions.

I'm attaching screenshots of both a working profile and a non-working profile. For the life of me, I can't find anything different in their permissions or setup that could cause this. I'm sure I'm missing something simple. As I'm sure you will notice, the non-working profile is missing this option: "Email me when a user uses the "Report Post" option. These are usually sent only to Moderators "

What could possibly cause this?

(Current system specs are in my sig.)
Attachments
5VVNA1XXidl9W7p0.png pPTWkkZ530UbtYyu.png

Last edited by Baldeagle; 06/14/2023 12:21 AM.

The Stovebolt Geek
https://www.stovebolt.com/ubbthreads/ubbthreads.php

Server Information
UBB.threads Version 8.0.0
Release 20240826
Server OS Linux
Server Load 0.11
Web Server Apache/2.4.37
PHP Version 8.3.11
MYSQL Version 8.0.39
Database Size 1.82 GB
Joined: Dec 2003
Posts: 6,624
Likes: 84
Joined: Dec 2003
Posts: 6,624
Likes: 84
They may be in the moderators group but they need to be assigned a forum to moderate to get the option in their preferences.

Take a look at
Control Panel > Permissions > Moderators

See if they show up


Blue Man Group
There is no such thing as stupid questions. Just stupid answers
Ruben #265630 06/14/2023 5:08 PM
Joined: Oct 2007
Posts: 452
Likes: 11
Addict
Addict
Joined: Oct 2007
Posts: 452
Likes: 11
Originally Posted by Ruben
They may be in the moderators group but they need to be assigned a forum to moderate to get the option in their preferences.

Take a look at
Control Panel > Permissions > Moderators

See if they show up
All our Moderators are moderators of the Moderator Forum, but each of the three moderates at least one other forum as well. I'm going to try removing them completely and adding them back in.


The Stovebolt Geek
https://www.stovebolt.com/ubbthreads/ubbthreads.php

Server Information
UBB.threads Version 8.0.0
Release 20240826
Server OS Linux
Server Load 0.11
Web Server Apache/2.4.37
PHP Version 8.3.11
MYSQL Version 8.0.39
Database Size 1.82 GB
Joined: Oct 2007
Posts: 452
Likes: 11
Addict
Addict
Joined: Oct 2007
Posts: 452
Likes: 11
My apologies. I was misled. The only moderators that HAVE the option are Global Moderators. I was told all but three had it, but when I checked, that was incorrect.


The Stovebolt Geek
https://www.stovebolt.com/ubbthreads/ubbthreads.php

Server Information
UBB.threads Version 8.0.0
Release 20240826
Server OS Linux
Server Load 0.11
Web Server Apache/2.4.37
PHP Version 8.3.11
MYSQL Version 8.0.39
Database Size 1.82 GB
Joined: Dec 2003
Posts: 6,624
Likes: 84
Joined: Dec 2003
Posts: 6,624
Likes: 84
I found that your current findings are correct
The current version has in editdisplay.tpl
Code
{if $user_status == "Administrator" || $user_status == "GlobalModerator"}
I believe on line 308
So a regular moderator will never see the option to elect.
I see this as a bug since all the notation in the language files refer to moderators not just admins and global moderators.
It appears that all is needed is to add
Code
|| $user_status == "Moderator"
To the line


Blue Man Group
There is no such thing as stupid questions. Just stupid answers
Ruben #265633 06/15/2023 2:21 PM
Joined: Oct 2007
Posts: 452
Likes: 11
Addict
Addict
Joined: Oct 2007
Posts: 452
Likes: 11
I would agree with you.

Without looking at the code, it appears that Moderators have the option checked YES by default. It makes sense in a way. If you moderate a forum, you should be notified of a reported post. The reason administrators and global moderators have the option to reject the emails is that they are responsible for many forums, so they would be getting a lot of emails. If you have a good moderation system setup, you might opt out and leave it to the individual moderators to deal with reported posts.

And now I've reasoned my way into disagreeing with you. grin

Perhaps moderators shouldn't have the option to not receive the notifications, because their job is to moderate. Perhaps the right "fix" is to change this wording "Moderator and Administrator Email Notifications" to "Global Moderator and Administrator Email Notifications" in the language file.

And now that I've gone down this path, I'm wondering why Moderators have the option to opt out of notifications to approve posts in their forums (although the logic behind that is seems to be that Globals and Admins can also approve the posts.) Of course, that's likely why the title of the above is Moderators and Administrators.


The Stovebolt Geek
https://www.stovebolt.com/ubbthreads/ubbthreads.php

Server Information
UBB.threads Version 8.0.0
Release 20240826
Server OS Linux
Server Load 0.11
Web Server Apache/2.4.37
PHP Version 8.3.11
MYSQL Version 8.0.39
Database Size 1.82 GB
Joined: Dec 2003
Posts: 6,624
Likes: 84
Joined: Dec 2003
Posts: 6,624
Likes: 84
There you go.
That is the crux of the issue.
How to make the software flexible enough to appeal to most of your target market and not make it to cumbersome to use..

Of course this probably should be at ubbdev but it would be a simple database dive to just add a value to the user_data table to allow them to get reported posts.

It was the ubbt_USER_PROFILE table

Last edited by Ruben; 06/15/2023 2:54 PM. Reason: Added Comment

Blue Man Group
There is no such thing as stupid questions. Just stupid answers

Link Copied to Clipboard
ShoutChat
Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Recent Topics
Another error
by Baldeagle - 10/07/2024 9:08 PM
Is this a cookie issue?
by Baldeagle - 10/05/2024 2:01 PM
Search button not there
by ehill - 10/02/2024 2:56 PM
Change the Order of the buttons in a post
by Unixspot - 09/19/2024 10:04 PM
How do I get rid of this?
by Baldeagle - 09/12/2024 6:30 PM
Who's Online Now
0 members (), 742 guests, and 79 robots.
Key: Admin, Global Mod, Mod
Random Gallery Image
Latest Gallery Images
Los Angeles
Los Angeles
by isaac, August 6
3D Creations
3D Creations
by JAISP, December 30
Artistic structures
Artistic structures
by isaac, August 29
Stones
Stones
by isaac, August 19
Powered by UBB.threads™ PHP Forum Software 8.0.1
(Snapshot build 20240918)