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Joined: Jan 2007
Posts: 72
journeyman
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journeyman
Joined: Jan 2007
Posts: 72 |
I've had at least 3 users email me in the last 2 weeks regarding having trouble logging into the forum. They say sometimes they are able to log in, sometimes not. Resetting their password and clearing cookies does not seem to help. Any Advice? This seems to be a problem that just surfaced lately. Running 7.5.3.
Last edited by Softrak; 07/14/2010 1:15 PM.
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Joined: Jun 2006
Posts: 9,242 Likes: 1
Former Developer
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Former Developer
Joined: Jun 2006
Posts: 9,242 Likes: 1 |
Are they getting any particular error when they try to login or is just redirecting them to the front page. Any particular browser this is happening on?
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Joined: Dec 2003
Posts: 6,633 Likes: 85
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Joined: Dec 2003
Posts: 6,633 Likes: 85 |
Tried to register to test but waiting on approval.
Blue Man Group
There is no such thing as stupid questions. Just stupid answers
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Joined: Oct 2004
Posts: 86
journeyman
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journeyman
Joined: Oct 2004
Posts: 86 |
Odd, but I was coming here researching the same issue with the same exact version. Anything discovered on this?
UBB Since November 07, 2000.
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Joined: Jun 2006
Posts: 9,242 Likes: 1
Former Developer
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Former Developer
Joined: Jun 2006
Posts: 9,242 Likes: 1 |
Any particular version you are hearing the reports on? I've seen a few with IE8, and that seems to correlate to not just our software but quite a bit of other login systems as well. But it doesn't seem to impact everyone, so we're trying to gather as many details as we can to pinpoint this.
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Joined: Jan 2007
Posts: 72
journeyman
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journeyman
Joined: Jan 2007
Posts: 72 |
IE8 is the culprit. I've been telling users to use FireFox and they are able to log in. Any idea why this is happening? I've had over 20 users contact me regarding this issue so far.
Last edited by Softrak; 10/14/2010 7:50 PM.
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Joined: Jan 2007
Posts: 72
journeyman
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journeyman
Joined: Jan 2007
Posts: 72 |
Just received an email from a user who couldn't log in using IE 7, so looks like this issue is not specific to IE 8.
Any progress on this?
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Joined: Dec 2003
Posts: 6,633 Likes: 85
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Joined: Dec 2003
Posts: 6,633 Likes: 85 |
Can't say but it appears you have the fix for ie7 in place already.
Just a fyi.
I just replaced a dead hard drive on my desktop.
And the default setting on IE8 says the firefox site is a security risk. Humm... Billy Gates is getting worried?
Blue Man Group
There is no such thing as stupid questions. Just stupid answers
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Joined: Aug 2010
Posts: 103
member
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member
Joined: Aug 2010
Posts: 103 |
I had this same problem with a user a couple of weeks ago and solved it, finally, by forcing an update on their profile by going to their profile and clicking on edit profile, then update.
They said they were running IE7 but I don't trust the information. At the time, I put it down to the usual problems with Network Solutions and their "Management" of shared MySQL, but that may not be it reading through this thread.
Last edited by razor_head; 11/14/2010 11:56 PM.
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Joined: Aug 2010
Posts: 103
member
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member
Joined: Aug 2010
Posts: 103 |
So far, we have been able to resolve all of the associated problems that this thread is about by manually resetting the profile of the user. We still have one outstanding user with the problem and haven't been able to get them to try their old login again.
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Joined: Dec 2010
Posts: 17
stranger
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stranger
Joined: Dec 2010
Posts: 17 |
I am using IE8 right now and was able to log in, so I hope this issue is fixed.
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1 members (Gizmo),
68
guests, and
126
robots. |
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Key:
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