Yeh, it's actually the "new thing" for overseas call centers to have employees choose "American" names, a lot of countries actually have citizens who choose American names as well (Like the pakistani builder "John Smith" on build it bigger on TV lol)... I guess they think it helps them relate to us...
What I love is when they try to fake a southern accent, so you can't understand their fake accent over their real accent and you just want them to stop and attempt to speak English so you can understand what they're saying...
I'm glad you've got everything up and running though; let us know if you should have any issues in the future!
