Well, this forum is user to user support; none of us work for MindRaven... I'm sorry that you don't like that we're not always here, but we're not paid to be here to answer every question everyone asks...
We're here simply as volunteers to aid users who're having problems with the software.
I try to help at every avenue possible; supporting users for free on a forum isn't my full time gig, so designing sets of code for users after they post a request is a little above and beyond, but I do it regardless when I need to and when it won't take a huge chunk of time out of the development work I do for my own clients...
