FYI on call centers in India.
When I worked for a electric utility we used them.
Most all of the call reps are required to have a engineering degree in the product they will take calls on.
They are then sent to a school for 12 weeks one to learn the product and to learn English and how to minimize their accent.
When they graduate they are allowed to pick an American name to use at the call center.
And to graduate they must pass a test. It is not just a class they attend.
For all that they max out around $30,000 per year.
And it is one of the top jobs in that country.
