Figure out what your customers TODAY want, and then give that to them.
my customers today want easier image uploading.
that is the number one complaint I receive.
while the file manager makes it a bit easier, it's still not perfect. even with that, and my posts on how to use it, I had someone complaining to me that of all the forums he uses, mine was the only one he couldn't upload to pics to.(he has since been educated on that point)
the system works, but it's not "stupid" enough for the average internet user.
I still remember my first 300 baud modem, that's not something I ever want to go back to.