Just got this email from "email@example.com":
Mindraven now has a new administration. We are actually based in North America and we have currently own a few hosting companies.
As some of you may have noticed during these 2 last days, we had some problems due to a server migration that was supposed to be of no trouble at all.
We do our best to keep all our clients 100% satisfied and we always managed to achieve 100% Uptime and satisfaction.
We put a lot of effort in supporting our clients. We have a really dedicated team of Level 3 support technicians and we generally answer ALL support ticket in less than an hour!
We are deeply sorry for the inconvenience and all the trouble this may have caused.