I am a bit concerned with the new precedent that is being set where there has been very little information or involvement of the new owners. We are used to at least knowing the ownership was directly involved with customer support. Rick really did so well with it that it seemed like he was always lurking because I can't remember a time that someone needed tech support above what we could discuss here and it was handled by Rick within 24 hours. I can say to those who want to move on, try getting that level of support anywhere internet or not, it isn't going to happen.
@owners- Guys we just need to know where the product stands and where the faithful customers stand, the ones that have supported this product, many of us for a very long time through prior changes as well. Transition is difficult I get that, but we really do want/need to know some answers to the questions above.
