Anyone, he may have some familiarity with it but not the backend of things. How can he be familiar with the customers when he has never done business with them? This is his first time doing business with all of us and we're not even giving him a chance to step up and show us what he is made of.
Not buying it.
I've been involved in business buyouts when I was in the corporate world. First you go through a thorough vetting process (learn all you can about the business), then as soon as you've made the decision, you communicate with the internal people involved, and the external (read: customers), assuring everyone you are planning a smooth transition, and explaining what that means.
And if it's a business where customers are concerned about ongoing support and development, you at the very least give them a solid outline of your plans, and stay in communication with them so they don't feel like they've been left flapping in the breeze.
One reply and then ignoring everyone's pleas for information is not how you run a business. If I did that, I'd be out of business now.
